Support Knowledgebase

Payments 6

• I booked a ticket but I did not receive a confirmation mail. Whats is the status of the transaction?
• How do I check the status of my payment/order?
• What should I do if I do not receive a payment confirmation mail from Razorpay?
• I do not recognize the transaction that I’ve been charged for. Can you help me?
• My card details are saved on Razorpay. How do I remove it ?

View all 6

Refunds 4

• Why does it take so long for a refund to be credited to my account?
• How do I check the status of my refund ?
• What should I do if I do not receive a refund confirmation mail from Razorpay?
• I have not received my refund even after 10-12 working days. What should I do now?

Dispute 1

• How do I open a dispute with a seller when a purchase goes wrong?

Fraud 1

• How do I report potential fraud or unauthorized transactions to Razorpay?

Dispute Resolution 4

• When should a customer file a complaint regarding the non-receipt of an order?
• Cancellation of Orders/Refunds/Returns
• Does Razorpay intervene to resolve a pending dispute between a buyer and a merchant?
• What should I provide when filing a dispute on Razorpay?

Order cancellation 1

• Cancellation of Orders/Refunds/Returns

Best Practices 2

• Best Practices for hassle-free transactions
• Sensitive information

IRCTC Customers 2

• My account has been debited but I have not received tickets. How do I proceed?
• I cancelled the ticket that I booked. When will I receive my refund?