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Payments
6
I booked a ticket but I did not receive a confirmation mail. Whats is the status of the transaction?
How do I check the status of my payment/order?
What should I do if I do not receive a payment confirmation mail from Razorpay?
I do not recognize the transaction that I’ve been charged for. Can you help me?
My card details are saved on Razorpay. How do I remove it ?
View all 6
Refunds
4
Why does it take so long for a refund to be credited to my account?
How do I check the status of my refund ?
What should I do if I do not receive a refund confirmation mail from Razorpay?
I have not received my refund even after 10-12 working days. What should I do now?
Dispute
1
How do I open a dispute with a seller when a purchase goes wrong?
Fraud
1
How do I report potential fraud or unauthorized transactions to Razorpay?
Dispute Resolution
4
When should a customer file a complaint regarding the non-receipt of an order?
Cancellation of Orders/Refunds/Returns
Does Razorpay intervene to resolve a pending dispute between a buyer and a merchant?
What should I provide when filing a dispute on Razorpay?
Order cancellation
1
Cancellation of Orders/Refunds/Returns
Best Practices
2
Best Practices for hassle-free transactions
Sensitive information
IRCTC Customers
2
My account has been debited but I have not received tickets. How do I proceed?
I cancelled the ticket that I booked. When will I receive my refund?