Support Knowledgebase
Welcome
Login
Sign up
Home
Solutions
Enter your search term here...
Search
Solution home
Merchant
Account Activation
13
I had submitted the form long back. How do I get my account activated?
I have submitted my activation form. When will my account get activated?
I have signed up with Razorpay. How do I complete my activation form?
Where do I find the templates for website policies?
My account is not yet activated, it's been too long since I got any update, what do I do?
View all 13
Dashboard Overview
2
Navigating your way around the Dashboard
What is Razorpay dashboard?
Transactions
7
How do I capture a payment?
Do you charge for refund?
What does the transaction section cover?
I want to send a payment link to the customer. How do I go about this?
How do I initiate a refund?
View all 7
Settlements
4
How to check settlements in my bank account?
The status of my settlement shows as failed on the dashboard. What do I do?
How to reconcile settlements along with the transactions made?
What are settlements?
Reports
1
Generating Reports
Account Configuration
10
How do I change my login/registered email ID of my account?
How do I update my bank account information?
What do Webhooks do?
How do I customize my checkout?
My account is activated. How do I switch to live mode?
View all 10
Chargebacks and Frauds
2
What is a chargeback?
How do I report a fraud transaction?
International Payments
22
Does Razorpay support cross border wire transfers?
What is the settlement cycle for international payments?
I am an existing Razorpay customer, are there any integration changes to be done to support international payments via Razorpay?
Does Razorpay support companies registered outside India?
What is the Razorpay fees/TDR for accepting international payments?
View all 22
Developer/Integration Assistance
6
How do I generate the API keys?
How do I get my secret key?
How do I test the payment flow of Razorpay for my website?
How do I capture payments automatically?
How do I integrate Razorpay?
View all 6
Products
4
I am looking to collect Subscriptions from my customers.
I see that you provide a solution to split payments. Tell me more.
I would like to accept payments via bank transfers. Does Razorpay support such payments?
Does Razorpay provide Invoices?
Finance
7
How do I calculate GST applicable on my business transactions?
How do I update GSTIN on my dashboard?
How do I change my GSTIN?
How do I calculate the GST charges on the transactions?
Can I have the GSTIN of Razorpay?
View all 7
Partner Program
5
What is the Partner Program?
What changes when I move to the Partner Program?
What are the benefits for Partners?
How should we go ahead with the new integration change?
When will Razorpay deprecate the older integration?
Instant Settlement
11
Am I eligible for instant Settlements ?
Are there any additional charges to avail Instant Settlements ?
How do I sign up for Instant Settlements ?
How long does it take for Instant settlements to become active for my account once I sign up ?
Where are Instant settlement charges deducted from?
View all 11