Enter your search term here...
to submit a new ticket
Check ticket status
I had submitted the form long back. How do I get my account activated?
I have submitted my activation form. When will my account get activated?
I have signed up with Razorpay. How do I complete my activation form?
Where do I find the templates for website policies?
My account is not yet activated, it's been too long since I got any update, what do I do?
View all 13
Navigating your way around the Dashboard
What is Razorpay dashboard?
How do I capture a payment?
Do you charge for refund?
What does the transaction section cover?
I want to send a payment link to the customer. How do I go about this?
How do I initiate a refund?
View all 7
How to check settlements in my bank account?
The status of my settlement shows as failed on the dashboard. What do I do?
How to reconcile settlements along with the transactions made?
What are settlements?
How do I change my login/registered email ID of my account?
How do I update my bank account information?
What do Webhooks do?
How do I customize my checkout?
My account is activated. How do I switch to live mode?
View all 10
Chargebacks and Frauds
What is a chargeback?
How do I report a fraud transaction?
Does Razorpay support cross border wire transfers?
What is the settlement cycle for international payments?
I am an existing Razorpay customer, are there any integration changes to be done to support international payments via Razorpay?
Does Razorpay support companies registered outside India?
What is the Razorpay fees/TDR for accepting international payments?
View all 22
How do I generate the API keys?
How do I get my secret key?
How do I test the payment flow of Razorpay for my website?
How do I capture payments automatically?
How do I integrate Razorpay?
View all 6
I am looking to collect Subscriptions from my customers.
I see that you provide a solution to split payments. Tell me more.
I would like to accept payments via bank transfers. Does Razorpay support such payments?
Does Razorpay provide Invoices?
How do I calculate GST applicable on my business transactions?
How do I update GSTIN on my dashboard?
How do I change my GSTIN?
How do I calculate the GST charges on the transactions?
Can I have the GSTIN of Razorpay?
View all 7
What is the Partner Program?
What changes when I move to the Partner Program?
What are the benefits for Partners?
How should we go ahead with the new integration change?
When will Razorpay deprecate the older integration?
Am I eligible for instant Settlements ?
Are there any additional charges to avail Instant Settlements ?
How do I sign up for Instant Settlements ?
How long does it take for Instant settlements to become active for my account once I sign up ?
Where are Instant settlement charges deducted from?
View all 11