Support Knowledgebase

Overview 2

• What is RazorpayX?
• Why should I be interested in RazorpayX?

Contact 13

• What is a contact in RazorpayX?
• Can I classify a contact?
• What modifications can I make to a contact once created?
• What is meant by Active and Inactive contact?
• What are Fund Accounts?

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Payout 13

• What Payout modes are available?
• Are Payouts instantaneous?
• How can I create a Payout?
• Can I add purpose to a Payout?
• Where can I see the Payouts created and their status?

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Actionable Insights & Reports 5

• What is meant by Actionable Insights?
• I have access to both Razorpay and RazorpayX platforms. Will I be able to see a combined transactions report for both platforms?
• What kind of Insights will be available on RazorpayX platform?
• What reports are available on RazorpayX platform?
• Do you provide a Monthly Invoice for the charged?

API Banking 2

• Will my existing key and secret on Razorpay work for RazorpayX?
• For which actions, APIs are available on RazorpayX?

Notifications 1

• What kind of notifications are available on RazorpayX platform?

Access to RazorpayX platform 8

• How do I get access to RazorpayX platform?
• Will my existing team members have access to RazorpayX?
• Can I invite new or my existing team members on Razorpay to RazorpayX?
• I have got access to RazorpayX, but I am not able to make payouts. Why?
• Can I assign different roles to my team members on RazorpayX?

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Business Account 7

• How can I check current balance against my Business account?
• What is Business account?
• How do I get my Business account?
• Can I have more than one Business accounts?
• Will I have access to all my merchant accounts on RazorpayX platform?

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Vendor Payouts 21

• Is the TDS amount also deducted from my account balance when I make a vendor payment?
• How do I add an invoice and pay a vendor from the RazorpayX Dashboard?
• I uploaded and saved an invoice. How do I make a payment?
• Once I upload an invoice can I replace it?
• How do I cancel an invoice?

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Opfin 1

• What are the tax slabs for contractors?

Payouts between RazorpayX Virtual Accounts 3

• What is RazorpayX Virtual Account ?
• How do I transfer to beneficiaries who have provided their RazorpayX Virtual Account ?
• How can I get payouts to RazorpayX Virtual Accounts enabled for my account ?

Loading of Funds 7

• Do I have to maintain a minimum balance on my business account?
• Is there a limit on maximum funds that I can store on my business account?
• Loading Funds from your ICICI account to ICICI Virtual Account
• Are there any options to only partially settle my Razorpay PG funds to business account?
• Loading of Funds using ICICI Virtual Account

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Mobile App 2

• Does RazorpayX have a mobile app?
• What functionalities are available on the RazorpayX mobile app?