A payment is said to be in the failed state when we do not receive a successful callback message on the transaction from the issuing bank. If the customer’s account is debited and we do not receive a successful callback,  the amount will be auto-refunded by the customer’s issuing bank in 7-10 working days. 

 

In case of a failed payment, we verify the status with the bank at regular intervals. If there is a change in status, the payment moves to authorized and a notification is sent to you and the customer. 

 

You may choose to do one of the following 

  1. Provide services
    You may capture the payment and provide the service/good that was promised earlier to the customer.Refund the transaction: Since you would not be in a position to provide service to the customer at the agreed terms (could be the time of delivery, cost of purchase, inventory issues, etc), you may have to refund the payment to the customer.
  2. Refund the transaction
    Since you would not be in a position to provide service to the customer at the agreed terms (could be the time of delivery, cost of purchase, inventory issues, etc), you may have to refund the payment to the customer.