A payment from Opfin can fail for several reasons, like -

  • Account information errors. Either the bank account number or IFSC was invalid.
  • There was an issue with the sender/recipient bank.
  • There was an issue with NPCI. 

In any of these cases, Opfin will detect the issue with the payment, and will send an automated email to all the administrators of the organization, as well as the recipient of the payment. This email will mention the payment details, reason for payment failure, and also instructions on how to fix account information errors (if any). 

If you do not see this email, please check your spam folder. To retry the failed payment, please click on the retry link included in the email.