You can open a dispute by clicking on  Contact Us link at Razorpay website within

30 days of payment if:

  • You don’t receive the item
  • You receive an item but it’s significantly different than the description on the seller’s website


    By opening a dispute, Razorpay will work with seller & buyer to mitigate & resolve a

disputed transaction.

To open a dispute:

  1. Click on the form to the left
  2. Select the category “dispute a payment”, then click Continue. 
  3. Enter ‘payment id & description of your request, click Next and follow the on-screen instructions.


  • Generally buyers must wait at least 7 days from the date of payment to

escalate a dispute for an item not received

  • Where an item has not been received, please ensure you have given the

seller enough time before opening a dispute

  • Provide the details about the issue to help us decide on the best solution

to resolve it