Chargeback is the return of funds to a consumer, initiated by the issuing bank of the payment mode used by a consumer to settle a debt. Specifically, it is the reversal of a prior outbound transfer of funds from a consumer's bank account.
Chargeback is a dispute against a particular transaction raised by the cardholder (end-user), and reported to their card issuing bank.
A chargeback is a provision by banks and card networks such as Visa & MasterCard to protect buyers from unauthorized or fraudulent payments. Once the cardholder files a complaint, the bank reports the same to Razorpay and initiates an investigative procedure.
You can refer to our documentation on Chargebacks for a better insight on why and how to avoid chargebacks.