What does the transaction section cover?
This section lets you overview the transactions received against your orders, refunds done (if any), invoices received, and helps you to capture or refund a...
Sat, 15 Sep, 2018 at 10:26 AM
How do I capture a payment?
Kindly follow the steps mentioned below to capture a payment:  Login to your dashboard  Go to Transactions Click on the payment in authorized state, whi...
Tue, 11 Sep, 2018 at 10:47 AM
How do I initiate a refund?
Refunds can be partial or full. You may refer to this GIF to understand the steps to refund a payment. By default, the refund will be a full refund, If you ...
Tue, 9 Apr, 2019 at 10:56 AM
Do you charge for refund?
We do not charge you for refunds. However, TDR charged for a captured payment will not be reversed.
Tue, 11 Sep, 2018 at 10:48 AM
I’m unable to refund a payment. What do I do?
If your current balance is less than the amount you are trying to refund, can either initiate the refund once you receive further payments or you can add fu...
Tue, 9 Apr, 2019 at 10:59 AM
I want to send a payment link to the customer. How do I go about this?
You may refer to this short animation to find the tab and create payment links from your Dashboard. You can refer to the Payment Links document over here.
Tue, 2 Oct, 2018 at 9:27 PM
A payment is marked as failed on my dashboard but money is debited from the customer’s account. What do I do?
A payment is said to be in the failed state when we do not receive a successful callback message on the transaction from the issuing bank. If the customer’s...
Fri, 12 Apr, 2019 at 1:13 PM