Dispute Resolution

When should a customer file a complaint regarding the non-receipt of an order?
We suggest that you wait for 7-10 business days for physical goods and 1 business day for digital goods. In case you do not receive the services/goods even ...
Mon, 24 Sep, 2018 at 12:38 PM
Does Razorpay intervene to resolve a pending dispute between a buyer and a merchant?
We want our customers to buy with confidence every time they initiate a transaction via Razorpay and it is our responsibility to guide our customers on the ...
Tue, 18 Aug, 2020 at 1:44 PM
What should I provide when filing a dispute on Razorpay?
While raising a support ticket here you should briefly address the issue you have faced, and attach a screenshot of the email sent to the merchant in the in...
Tue, 18 Aug, 2020 at 1:49 PM
Cancellation of Orders/Refunds/Returns
Please note that all the queries relating to the full or partial cancellation of orders should be routed to the merchant since we are a payment gateway, ...
Wed, 31 Oct, 2018 at 10:13 AM