Dispute Resolution

When should a customer file a complaint regarding the non-receipt of an order?
We suggest that you wait for 7-10 business days for physical goods and 1 business day for digital goods. In case you do not receive the services/goods even ...
Fri, 21 May, 2021 at 11:38 AM
Cancellation of Orders/Refunds/Returns
Please note that all the queries relating to the full or partial cancellation of orders should be routed to the merchant since we are a payment gateway, ...
Fri, 21 May, 2021 at 11:39 AM
Does Razorpay intervene to resolve a pending dispute between a buyer and a merchant?
We want our customers to buy with confidence every time they initiate a transaction via Razorpay and it is our responsibility to guide our customers on the ...
Fri, 21 May, 2021 at 11:40 AM
What should I provide when filing a dispute on Razorpay?
While raising a support ticket here you should briefly address the issue you have faced, and attach a screenshot of the email sent to the merchant in the in...
Fri, 21 May, 2021 at 11:40 AM