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Knowledge base
Merchant
Account Activation
13
I had submitted the form long back. How do I get my account activated?
I have submitted my activation form. When will my account get activated?
I have signed up with Razorpay. How do I complete my activation form?
Where do I find the templates for website policies?
My account is not yet activated, it's been too long since I got any update, what do I do?
View all 13
Dashboard Overview
2
Navigating your way around the Dashboard
What is Razorpay dashboard?
Transactions
7
How do I capture a payment?
Do you charge for refund?
What does the transaction section cover?
I want to send a payment link to the customer. How do I go about this?
How do I initiate a refund?
View all 7
Settlements
4
How to check settlements in my bank account?
The status of my settlement shows as failed on the dashboard. What do I do?
How to reconcile settlements along with the transactions made?
What are settlements?
Reports
1
Generating Reports
Account Configuration
10
How do I change my login/registered email ID of my account?
How do I update my bank account information?
What do Webhooks do?
How do I customize my checkout?
My account is activated. How do I switch to live mode?
View all 10
Chargebacks and Frauds
2
What is a chargeback?
How do I report a fraud transaction?
International Payments
22
Does Razorpay support cross border wire transfers?
What is the settlement cycle for international payments?
I am an existing Razorpay customer, are there any integration changes to be done to support international payments via Razorpay?
Does Razorpay support companies registered outside India?
What is the Razorpay fees/TDR for accepting international payments?
View all 22
Developer/Integration Assistance
6
How do I generate the API keys?
How do I get my secret key?
How do I test the payment flow of Razorpay for my website?
How do I capture payments automatically?
How do I integrate Razorpay?
View all 6
Products
4
I am looking to collect Subscriptions from my customers.
I see that you provide a solution to split payments. Tell me more.
I would like to accept payments via bank transfers. Does Razorpay support such payments?
Does Razorpay provide Invoices?
Finance
7
How do I calculate GST applicable on my business transactions?
How do I update GSTIN on my dashboard?
How do I change my GSTIN?
How do I calculate the GST charges on the transactions?
Can I have the GSTIN of Razorpay?
View all 7
Partner Program
5
What is the Partner Program?
What changes when I move to the Partner Program?
What are the benefits for Partners?
How should we go ahead with the new integration change?
When will Razorpay deprecate the older integration?
Instant Settlement
11
Am I eligible for instant Settlements ?
Are there any additional charges to avail Instant Settlements ?
How do I sign up for Instant Settlements ?
How long does it take for Instant settlements to become active for my account once I sign up ?
Where are Instant settlement charges deducted from?
View all 11
KYC review process
0
Customer
Payments
6
I booked a ticket but I did not receive a confirmation mail. Whats is the status of the transaction?
How do I check the status of my payment/order?
What should I do if I do not receive a payment confirmation mail from Razorpay?
I do not recognize the transaction that I’ve been charged for. Can you help me?
My card details are saved on Razorpay. How do I remove it ?
View all 6
Refunds
4
Why does it take so long for a refund to be credited to my account?
How do I check the status of my refund ?
What should I do if I do not receive a refund confirmation mail from Razorpay?
I have not received my refund even after 10-12 working days. What should I do now?
Dispute
1
How do I open a dispute with a seller when a purchase goes wrong?
Fraud
1
How do I report potential fraud or unauthorized transactions to Razorpay?
Dispute Resolution
4
When should a customer file a complaint regarding the non-receipt of an order?
Cancellation of Orders/Refunds/Returns
Does Razorpay intervene to resolve a pending dispute between a buyer and a merchant?
What should I provide when filing a dispute on Razorpay?
Order cancellation
1
Cancellation of Orders/Refunds/Returns
Best Practices
2
Best Practices for hassle-free transactions
Sensitive information
IRCTC Customers
2
My account has been debited but I have not received tickets. How do I proceed?
I cancelled the ticket that I booked. When will I receive my refund?
Prospect
About Razorpay
5
I would like to know more about Razorpay.
Is it similar to wallet payments?
Who are your clients? Can you give me some examples?
Where can I view your PCI Certification?
How is Razorpay better?
Referral Programs
1
How can I earn money from Razorpay?
Getting started
12
I have not received verification email to validate my email ID. How do I proceed?
How can I start using Razorpay?
I do not have an app/website. Do you support payment via payment links?
I have a business registered outside India. Can I use Razorpay to accept payments?
I’ve signed up now. What do I do next?
View all 12
Pricing
2
What are the charges involved? Do you charge any set-up fee?
Can the pricing be negotiated?
Payments and Settlements
7
How would a customer make a payment? Is there a demo I can check out?
Can I accept payments through EMI?
Is GST mandatory in order to accept payments?
Is there a specific number of transactions I would be able to carry out in a day?
Can I submit credit card information to my own site and create a charge?
View all 7
Integrations
2
What are the platforms supported by Razorpay?
Where can I find the API references?
International Payments
7
Does Razorpay support wire transfers?
How does the settlement happen for the international payments?
How can I start accepting international payments through Razorpay?
Does Razorpay handle currency conversion?
What currencies does Razorpay support?
View all 7
Products
0
Other
Others
2
Do you support P2P transfers?
Hey, I noticed a bug in your product, how do I report it?
Jobs
1
How do I apply for a job at Razorpay?
Marketing and Events
1
We are looking for a sponsorship.
Cyber Crime
1
I would like to report a fraud/cyber crime that has taken place.
Support
1
Do you have call support?
Developer Support
Integration Support
11
What are the platforms supported by Razorpay?
The platform I am integrating with is not listed on your webpage. Can I still integrate?
How do I find SDKs for various languages?
How to create a Razorpay API instance?
How do I find my Razorpay credentials?
View all 11
Disputes and Fraud
Dispute
1
How do I open a dispute with a seller when a purchase goes wrong?
Fraud
1
How do I report potential fraud or unauthorized transactions to Razorpay?
RazorpayX
Overview
3
What is RazorpayX?
Why should I be interested in RazorpayX?
For more details on RazorpayX click here
XPayroll
1
For more details on XPayroll click here
RazorpayX Payroll (Opfin)
Leave & Attendance
5
Does Opfin support Leave Encashment during Exit?
What are my options for maintaining leave and attendance?
How do we bulk update the leave balance for our employees?
How does loss of pay for unpaid/excessive leave work?
How does biometric integration for attendance work?
Documents
1
How can I make a document visible for my entire organization?
Compliance Related (TDS, PF, PT, ESI, Form 16 etc)
15
When will my employees get their Form 16?
Can Opfin handle our PF/ESI/PT/TRACES registration?
How do we register our employees for PF?
Can my organization postpone its Tax Deductions verification?
I am an employee and I have received an email that Opfin has changed/removed by tax declaration. Why is that?
View all 15
Payments
5
Can we change the payment narration on the bank account statement?
A payment from Opfin failed. How do we process it now?
A payment was made through Opfin but is not reflecting in the beneficiary's account
How do we transfer funds to XPayroll?
Can XPayroll process payroll and transfers on (bank) holidays/weekends?
People
8
Employee Onboarding Checklist
Executing your First Payroll on Opfin
How do I enable/disable employee login?
A payment from Opfin is stuck in "In Progress" status
What is the difference between an employee and a contractor?
View all 8
Reimbursements
2
How can I pay reimbursements to my employees?
Can we give provide cash advance against future reimbursements (imprest)?
Payroll
14
How can I skip payroll for an employee?
How do I dismiss an employee?
When and how do employees get their Form 16?
How can we execute payroll for just 1 employee?
Can I withhold an employee's salary for a month, and pay it later?
View all 14
From our Payroll Blog
0
Billing
2
Is GSTIN mandatory for invoices?
I have been getting invoices for so long, why is it failing now?
Letters
1
How can I add letter head, tables, lists, etc to my template?
Insurance
18
What are the prerequisites for an organization to use Insurance?
What are the different insurance plans available?
Can we opt to cover family members?
Can I take the policy for specific employees?
Can I take the policy for specific family members?
View all 18
QuickBooks
8
What are the steps to be followed for this integration?
I have done the integration. When do I see the entries being made into QuickBooks?
When are the entries synced with QuickBooks?
How do I disconnect the integration with QuickBooks?
What type of entries does XPayroll make into QuickBooks?
View all 8
Razorpay Capital
General Enquiry
1
How can I revoke consent to pull my bureau report through Razorpay and partners?
Corporate Credit Card
10
How can I get a RazorpayX Corporate Card for my business?
Are bank statements important for getting a RazorpayX Corporate Card?
. My request got rejected when I tried to avail a RazorpayX Corporate Card. When can I apply again?
I am unable to enter my OTP or upload bank statements. What should I do
How do I check the status of my application?
View all 10
Early Settlements
11
How to enable Scheduled Same-day Settlements/ Early Settlements / Automatic Settlements?
How to remove the limit on Instant Settlements and make it unlimited?
What are On-demand Instant Settlements and Same-day Scheduled Settlements?
What is the settlement schedule for Same-day Settlements?
As a merchant, where and how do I find On-demand Instant Settlements, Same-day Settlements and pricing charged for them?
View all 11