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Knowledge base
Customer
Payments
7
How do I check the status of my payment/order?
What should I do if I do not receive a payment confirmation mail from Razorpay?
I do not recognize the transaction that I’ve been charged for. Can you help me?
I have done duplicate transactions towards the same order/service. How do I get a refund?
I booked a ticket but I did not receive a confirmation mail. Whats is the status of the transaction?
See all 7 articles
Dispute Resolution
4
When should a customer file a complaint regarding the non-receipt of an order?
Does Razorpay intervene to resolve a pending dispute between a buyer and a merchant?
What should I provide when filing a dispute on Razorpay?
Cancellation of Orders/Refunds/Returns
Dispute
1
How do I open a dispute with a seller when a purchase goes wrong?
Refunds
4
How do I check the status of my refund ?
I have not received my refund even after 10-12 working days. What should I do now?
What should I do if I do not receive a refund confirmation mail from Razorpay?
Why does it take so long for a refund to be credited to my account?
Order cancellation
1
Cancellation of Orders/Refunds/Returns
Fraud
1
How do I report potential fraud or unauthorized transactions to Razorpay?
Best Practices
2
Best Practices for hassle-free transactions
Sensitive information
IRCTC Customers
2
My account has been debited but I have not received tickets. How do I proceed?
I cancelled the ticket that I booked. When will I receive my refund?
Prospect
Getting started
12
How can I start using Razorpay?
I do not have an app/website. Do you support payment via payment links?
I have a business registered outside India. Can I use Razorpay to accept payments?
I have a registered business and would like to signup with Razorpay. How do I do that?
I’ve signed up now. What do I do next?
See all 12 articles
Pricing
2
What are the charges involved? Do you charge any set-up fee?
Can the pricing be negotiated?
Payments and Settlements
7
How would a customer make a payment? Is there a demo I can check out?
Can I accept payments through EMI?
Is GST mandatory in order to accept payments?
Is there a specific number of transactions I would be able to carry out in a day?
Can I submit credit card information to my own site and create a charge?
See all 7 articles
About Razorpay
5
I would like to know more about Razorpay.
Is it similar to wallet payments?
How is Razorpay better?
Who are your clients? Can you give me some examples?
Where can I view your PCI Certification?
International Payments
7
Can I accept International Payments through Razorpay?
How can I start accepting international payments through Razorpay?
Does Razorpay support wire transfers?
What currencies does Razorpay support?
Does Razorpay handle currency conversion?
See all 7 articles
Referral Programs
1
How can I earn money from Razorpay?
Integrations
2
What are the platforms supported by Razorpay?
Where can I find the API references?
Products
0
Merchant
Account Activation
13
I have signed up with Razorpay. How do I complete my activation form?
What are the documents needed to sign-up?
Where do I find the templates for website policies?
I have submitted my activation form. When will my account get activated?
My account is not yet activated, it's been too long since I got any update, what do I do?
See all 13 articles
Account Configuration
10
How do I change the email ID where I receive the transaction related mail?
How do I change my login/registered email ID of my account?
How do I update my bank account information?
What do Webhooks do?
How do I customize my checkout?
See all 10 articles
International Payments
22
Can I accept International Payments through Razorpay?
How can I start accepting international payments through Razorpay?
Does Razorpay support cross border wire transfers?
What currencies does Razorpay support?
What is the settlement cycle for international payments?
See all 22 articles
Settlements
4
What are settlements?
How to check settlements in my bank account?
The status of my settlement shows as failed on the dashboard. What do I do?
How to reconcile settlements along with the transactions made?
Developer/Integration Assistance
6
How do I integrate Razorpay?
How do I generate the API keys?
How do I get my secret key?
How do I test the payment flow of Razorpay for my website?
Do you have any test cards where I can check my integration?
See all 6 articles
Transactions
7
What does the transaction section cover?
How do I capture a payment?
How do I initiate a refund?
Do you charge for refund?
I’m unable to refund a payment. What do I do?
See all 7 articles
Dashboard Overview
2
What is Razorpay dashboard?
Navigating your way around the Dashboard
Reports
1
Generating Reports
Chargebacks and Frauds
2
What is a chargeback?
How do I report a fraud transaction?
Products
4
I am looking to collect Subscriptions from my customers.
I see that you provide a solution to split payments. Tell me more.
I would like to accept payments via bank transfers. Does Razorpay support such payments?
Does Razorpay provide Invoices?
Finance
7
How do I calculate GST applicable on my business transactions?
Is GST mandatory for businesses with annual turnover less than 20 lakhs?
How do I update GSTIN on my dashboard?
How do I change my GSTIN?
How do I calculate the GST charges on the transactions?
See all 7 articles
Partner Program
5
What is the Partner Program?
What changes when I move to the Partner Program?
What are the benefits for Partners?
How should we go ahead with the new integration change?
When will Razorpay deprecate the older integration?
Instant Settlement
11
What is Razorpay Instant Settlements?
What are types of instant settlements ?
Am I eligible for instant Settlements ?
Are there any additional charges to avail Instant Settlements ?
How do I sign up for Instant Settlements ?
See all 11 articles
KYC review process
0
Other
Others
3
Are you a wallet?
Do you support P2P transfers?
Hey, I noticed a bug in your product, how do I report it?
Jobs
1
How do I apply for a job at Razorpay?
Marketing and Events
1
We are looking for a sponsorship.
Cyber Crime
1
I would like to report a fraud/cyber crime that has taken place.
Support
1
Do you have call support?
Developer Support
Integration Support
11
What are the platforms supported by Razorpay?
The platform I am integrating with is not listed on your webpage. Can I still integrate?
Where can I find the API references?
How do I signup for a test or sandbox account?
How do I find SDKs for various languages?
See all 11 articles
Disputes and Fraud
Dispute
1
How do I open a dispute with a seller when a purchase goes wrong?
Fraud
1
How do I report potential fraud or unauthorized transactions to Razorpay?
RazorpayX
Overview
2
What is RazorpayX?
Why should I be interested in RazorpayX?
Access to RazorpayX platform
8
How do I get access to RazorpayX platform?
I am an existing Razorpay merchant. Will I have to go through a sign up process again to access RazorpayX?
Does RazorpayX have a Test/Sandbox Environment?
Will my existing team members have access to RazorpayX?
Can I assign different roles to my team members on RazorpayX?
See all 8 articles
Business Account
7
What is Business account?
How do I get my Business account?
Can I have more than one Business accounts?
Will I have access to all my merchant accounts on RazorpayX platform?
How can I check current balance against my Business account?
See all 7 articles
Loading of Funds
7
How do I load money to my business account?
Loading of Funds using ICICI Virtual Account
Loading Funds from your ICICI account to ICICI Virtual Account
Is loading of money to business account instantaneous?
Do I have to maintain a minimum balance on my business account?
See all 7 articles
Contact
13
What is a contact in RazorpayX?
How do I create a contact?
Can I classify a contact?
What modifications can I make to a contact once created?
What is meant by Active and Inactive contact?
See all 13 articles
Payout
13
How can users on my team create Payouts?
What Payout modes are available?
Are Payouts instantaneous?
How can I create a Payout?
Can I add purpose to a Payout?
See all 13 articles
Actionable Insights & Reports
5
What is meant by Actionable Insights?
I have access to both Razorpay and RazorpayX platforms. Will I be able to see a combined transactions report for both platforms?
What kind of Insights will be available on RazorpayX platform?
What reports are available on RazorpayX platform?
Do you provide a Monthly Invoice for the charged?
API Banking
2
For which actions, APIs are available on RazorpayX?
Will my existing key and secret on Razorpay work for RazorpayX?
Notifications
1
What kind of notifications are available on RazorpayX platform?
Vendor Payouts
21
How do I add an invoice and pay a vendor from the RazorpayX Dashboard?
I uploaded and saved an invoice. How do I make a payment?
Once I upload an invoice can I replace it?
How do I cancel an invoice?
I uploaded an invoice. How do I set reminders to make the payment?
See all 21 articles
Payouts between RazorpayX Virtual Accounts
3
What is RazorpayX Virtual Account ?
How do I transfer to beneficiaries who have provided their RazorpayX Virtual Account ?
How can I get payouts to RazorpayX Virtual Accounts enabled for my account ?
Opfin
1
What are the tax slabs for contractors?
Yes Bank
Smart Collect
4
How does the moratorium on yes bank affect my business?
I have customers where they are already using Virtual Bank Accounts for payments, how does it impact them?
What happens if someone tries or already tried to send money to a Virtual Bank Account via NEFT, IMPS, RTGS?
Is Razorpay working a back-up plan here?
RazorpayX Payroll (Opfin)
People
8
How can we give special access (like an administrator) to somebody else?
How do I enable/disable employee login?
Employee Onboarding Checklist
Executing your First Payroll on Opfin
A new employee/contractor has not received the welcome email.
See all 8 articles
Leave & Attendance
5
How does biometric integration for attendance work?
Does Opfin support Leave Encashment during Exit?
What are my options for maintaining leave and attendance?
How do we bulk update the leave balance for our employees?
How does loss of pay for unpaid/excessive leave work?
Documents
1
How can I make a document visible for my entire organization?
Compliance Related (TDS, PF, PT, ESI, Form 16 etc)
15
I would like to change the TDS being deducted for an employee. Is that possible?
When will my employees get their Form 16?
Is PF compulsory?
Can Opfin handle our PF/ESI/PT/TRACES registration?
When will Opfin pay my TDS/PF/ESI/PT dues?
See all 15 articles
Payments
5
A payment from Opfin failed. How do we process it now?
How do we transfer funds to XPayroll?
A payment was made through Opfin but is not reflecting in the beneficiary's account
Can we change the payment narration on the bank account statement?
Can XPayroll process payroll and transfers on (bank) holidays/weekends?
Reimbursements
2
How can I pay reimbursements to my employees?
Can we give provide cash advance against future reimbursements (imprest)?
Payroll
14
Can we put our own logo in XPayroll and/or payslips?
How do I dismiss an employee?
Setting up a custom salary structure
How can I skip payroll for an employee?
Can I modify the salary of an employee after the payroll has been executed?
See all 14 articles
From our Payroll Blog
0
Billing
2
Is GSTIN mandatory for invoices?
I have been getting invoices for so long, why is it failing now?
Letters
1
How can I add letter head, tables, lists, etc to my template?
Insurance
18
What are the prerequisites for an organization to use Insurance?
What are the different insurance plans available?
Can we opt to cover family members?
Can I take the policy for specific employees?
Can I take the policy for specific family members?
See all 18 articles
QuickBooks
8
What are the steps to be followed for this integration?
I have done the integration. When do I see the entries being made into QuickBooks?
When are the entries synced with QuickBooks?
How do I disconnect the integration with QuickBooks?
What type of entries does XPayroll make into QuickBooks?
See all 8 articles
