Support Knowledgebase

Account Activation 13

• I had submitted the form long back. How do I get my account activated?
• I have submitted my activation form. When will my account get activated?
• I have signed up with Razorpay. How do I complete my activation form?
• Where do I find the templates for website policies?
• My account is not yet activated, it's been too long since I got any update, what do I do?

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Dashboard Overview 2

• Navigating your way around the Dashboard
• What is Razorpay dashboard?

Transactions 7

• How do I capture a payment?
• Do you charge for refund?
• What does the transaction section cover?
• I want to send a payment link to the customer. How do I go about this?
• How do I initiate a refund?

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Settlements 4

• How to check settlements in my bank account?
• The status of my settlement shows as failed on the dashboard. What do I do?
• How to reconcile settlements along with the transactions made?
• What are settlements?

Reports 1

• Generating Reports

Account Configuration 10

• How do I change my login/registered email ID of my account?
• How do I update my bank account information?
• What do Webhooks do?
• How do I customize my checkout?
• My account is activated. How do I switch to live mode?

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Chargebacks and Frauds 2

• What is a chargeback?
• How do I report a fraud transaction?

International Payments 22

• Does Razorpay support cross border wire transfers?
• What is the settlement cycle for international payments?
• I am an existing Razorpay customer, are there any integration changes to be done to support international payments via Razorpay?
• Does Razorpay support companies registered outside India?
• What is the Razorpay fees/TDR for accepting international payments?

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Developer/Integration Assistance 6

• How do I generate the API keys?
• How do I get my secret key?
• How do I test the payment flow of Razorpay for my website?
• How do I capture payments automatically?
• How do I integrate Razorpay?

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Products 4

• I am looking to collect Subscriptions from my customers.
• I see that you provide a solution to split payments. Tell me more.
• I would like to accept payments via bank transfers. Does Razorpay support such payments?
• Does Razorpay provide Invoices?

Finance 7

• How do I calculate GST applicable on my business transactions?
• How do I update GSTIN on my dashboard?
• How do I change my GSTIN?
• How do I calculate the GST charges on the transactions?
• Can I have the GSTIN of Razorpay?

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Partner Program 5

• What is the Partner Program?
• What changes when I move to the Partner Program?
• What are the benefits for Partners?
• How should we go ahead with the new integration change?
• When will Razorpay deprecate the older integration?

Instant Settlement 11

• Am I eligible for instant Settlements ?
• Are there any additional charges to avail Instant Settlements ?
• How do I sign up for Instant Settlements ?
• How long does it take for Instant settlements to become active for my account once I sign up ?
• Where are Instant settlement charges deducted from?

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KYC review process 0

Payments 6

• I booked a ticket but I did not receive a confirmation mail. Whats is the status of the transaction?
• How do I check the status of my payment/order?
• What should I do if I do not receive a payment confirmation mail from Razorpay?
• I do not recognize the transaction that I’ve been charged for. Can you help me?
• My card details are saved on Razorpay. How do I remove it ?

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Refunds 4

• Why does it take so long for a refund to be credited to my account?
• How do I check the status of my refund ?
• What should I do if I do not receive a refund confirmation mail from Razorpay?
• I have not received my refund even after 10-12 working days. What should I do now?

Dispute 1

• How do I open a dispute with a seller when a purchase goes wrong?

Fraud 1

• How do I report potential fraud or unauthorized transactions to Razorpay?

Dispute Resolution 4

• When should a customer file a complaint regarding the non-receipt of an order?
• Cancellation of Orders/Refunds/Returns
• Does Razorpay intervene to resolve a pending dispute between a buyer and a merchant?
• What should I provide when filing a dispute on Razorpay?

Order cancellation 1

• Cancellation of Orders/Refunds/Returns

Best Practices 2

• Best Practices for hassle-free transactions
• Sensitive information

IRCTC Customers 2

• My account has been debited but I have not received tickets. How do I proceed?
• I cancelled the ticket that I booked. When will I receive my refund?

About Razorpay 5

• I would like to know more about Razorpay.
• Is it similar to wallet payments?
• Who are your clients? Can you give me some examples?
• Where can I view your PCI Certification?
• How is Razorpay better?

Referral Programs 1

• How can I earn money from Razorpay?

Getting started 12

• I have not received verification email to validate my email ID. How do I proceed?
• How can I start using Razorpay?
• I do not have an app/website. Do you support payment via payment links?
• I have a business registered outside India. Can I use Razorpay to accept payments?
• I’ve signed up now. What do I do next?

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Pricing 2

• What are the charges involved? Do you charge any set-up fee?
• Can the pricing be negotiated?

Payments and Settlements 7

• How would a customer make a payment? Is there a demo I can check out?
• Can I accept payments through EMI?
• Is GST mandatory in order to accept payments?
• Is there a specific number of transactions I would be able to carry out in a day?
• Can I submit credit card information to my own site and create a charge?

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Integrations 2

• What are the platforms supported by Razorpay?
• Where can I find the API references?

International Payments 7

• Does Razorpay support wire transfers?
• How does the settlement happen for the international payments?
• How can I start accepting international payments through Razorpay?
• Does Razorpay handle currency conversion?
• What currencies does Razorpay support?

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Products 0

Others 2

• Do you support P2P transfers?
• Hey, I noticed a bug in your product, how do I report it?

Jobs 1

• How do I apply for a job at Razorpay?

Marketing and Events 1

• We are looking for a sponsorship.

Cyber Crime 1

• I would like to report a fraud/cyber crime that has taken place.

Support 1

• Do you have call support?

Integration Support 11

• What are the platforms supported by Razorpay?
• The platform I am integrating with is not listed on your webpage. Can I still integrate?
• How do I find SDKs for various languages?
• How to create a Razorpay API instance?
• How do I find my Razorpay credentials?

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Dispute 1

• How do I open a dispute with a seller when a purchase goes wrong?

Fraud 1

• How do I report potential fraud or unauthorized transactions to Razorpay?

Overview 2

• What is RazorpayX?
• Why should I be interested in RazorpayX?

Contact 13

• What is a contact in RazorpayX?
• Can I classify a contact?
• What modifications can I make to a contact once created?
• What is meant by Active and Inactive contact?
• What are Fund Accounts?

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Payout 13

• What Payout modes are available?
• Are Payouts instantaneous?
• How can I create a Payout?
• Can I add purpose to a Payout?
• Where can I see the Payouts created and their status?

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Actionable Insights & Reports 5

• What is meant by Actionable Insights?
• I have access to both Razorpay and RazorpayX platforms. Will I be able to see a combined transactions report for both platforms?
• What kind of Insights will be available on RazorpayX platform?
• What reports are available on RazorpayX platform?
• Do you provide a Monthly Invoice for the charged?

API Banking 2

• Will my existing key and secret on Razorpay work for RazorpayX?
• For which actions, APIs are available on RazorpayX?

Notifications 1

• What kind of notifications are available on RazorpayX platform?

Access to RazorpayX platform 8

• How do I get access to RazorpayX platform?
• Will my existing team members have access to RazorpayX?
• Can I invite new or my existing team members on Razorpay to RazorpayX?
• I have got access to RazorpayX, but I am not able to make payouts. Why?
• Can I assign different roles to my team members on RazorpayX?

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Business Account 7

• How can I check current balance against my Business account?
• What is Business account?
• How do I get my Business account?
• Can I have more than one Business accounts?
• Will I have access to all my merchant accounts on RazorpayX platform?

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Vendor Payouts 21

• Is the TDS amount also deducted from my account balance when I make a vendor payment?
• How do I add an invoice and pay a vendor from the RazorpayX Dashboard?
• I uploaded and saved an invoice. How do I make a payment?
• Once I upload an invoice can I replace it?
• How do I cancel an invoice?

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Opfin 1

• What are the tax slabs for contractors?

Payouts between RazorpayX Virtual Accounts 3

• What is RazorpayX Virtual Account ?
• How do I transfer to beneficiaries who have provided their RazorpayX Virtual Account ?
• How can I get payouts to RazorpayX Virtual Accounts enabled for my account ?

Loading of Funds 7

• Do I have to maintain a minimum balance on my business account?
• Is there a limit on maximum funds that I can store on my business account?
• Loading Funds from your ICICI account to ICICI Virtual Account
• Are there any options to only partially settle my Razorpay PG funds to business account?
• Loading of Funds using ICICI Virtual Account

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Mobile App 2

• Does RazorpayX have a mobile app?
• What functionalities are available on the RazorpayX mobile app?

Leave & Attendance 5

• Does Opfin support Leave Encashment during Exit?
• What are my options for maintaining leave and attendance?
• How do we bulk update the leave balance for our employees?
• How does loss of pay for unpaid/excessive leave work?
• How does biometric integration for attendance work?

Documents 1

• How can I make a document visible for my entire organization?

Compliance Related (TDS, PF, PT, ESI, Form 16 etc) 15

• When will my employees get their Form 16?
• Can Opfin handle our PF/ESI/PT/TRACES registration?
• How do we register our employees for PF?
• Can my organization postpone its Tax Deductions verification?
• I am an employee and I have received an email that Opfin has changed/removed by tax declaration. Why is that?

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Payments 5

• Can we change the payment narration on the bank account statement?
• A payment from Opfin failed. How do we process it now?
• A payment was made through Opfin but is not reflecting in the beneficiary's account
• How do we transfer funds to XPayroll?
• Can XPayroll process payroll and transfers on (bank) holidays/weekends?

People 8

• Employee Onboarding Checklist
• Executing your First Payroll on Opfin
• How do I enable/disable employee login?
• A payment from Opfin is stuck in "In Progress" status
• What is the difference between an employee and a contractor?

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Reimbursements 2

• How can I pay reimbursements to my employees?
• Can we give provide cash advance against future reimbursements (imprest)?

Payroll 14

• How can I skip payroll for an employee?
• How do I dismiss an employee?
• When and how do employees get their Form 16?
• How can we execute payroll for just 1 employee?
• Can I withhold an employee's salary for a month, and pay it later?

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From our Payroll Blog 0

Billing 2

• Is GSTIN mandatory for invoices?
• I have been getting invoices for so long, why is it failing now?

Letters 1

• How can I add letter head, tables, lists, etc to my template?

Insurance 18

• What are the prerequisites for an organization to use Insurance?
• What are the different insurance plans available?
• Can we opt to cover family members?
• Can I take the policy for specific employees?
• Can I take the policy for specific family members?

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QuickBooks 8

• What are the steps to be followed for this integration?
• I have done the integration. When do I see the entries being made into QuickBooks?
• When are the entries synced with QuickBooks?
• How do I disconnect the integration with QuickBooks?
• What type of entries does XPayroll make into QuickBooks?

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General Enquiry 1

• How can I revoke consent to pull my bureau report through Razorpay and partners?

Corporate Credit Card 10

• How can I get a RazorpayX Corporate Card for my business?
• Are bank statements important for getting a RazorpayX Corporate Card?
• . My request got rejected when I tried to avail a RazorpayX Corporate Card. When can I apply again?
• I am unable to enter my OTP or upload bank statements. What should I do
• How do I check the status of my application?

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Early Settlements 11

• How to enable Scheduled Same-day Settlements/ Early Settlements / Automatic Settlements?
• How to remove the limit on Instant Settlements and make it unlimited?
• What are On-demand Instant Settlements and Same-day Scheduled Settlements?
• What is the settlement schedule for Same-day Settlements?
• As a merchant, where and how do I find On-demand Instant Settlements, Same-day Settlements and pricing charged for them?

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