Razorpay

Payments 7

• How do I check the status of my payment/order?
• What should I do if I do not receive a payment confirmation mail from Razorpay?
• I do not recognize the transaction that I’ve been charged for. Can you help me?
• I have done duplicate transactions towards the same order/service. How do I get a refund?
• I booked a ticket but I did not receive a confirmation mail. Whats is the status of the transaction?

See all 7 articles

Dispute Resolution 4

• When should a customer file a complaint regarding the non-receipt of an order?
• Does Razorpay intervene to resolve a pending dispute between a buyer and a merchant?
• What should I provide when filing a dispute on Razorpay?
• Cancellation of Orders/Refunds/Returns

Dispute 1

• How do I open a dispute with a seller when a purchase goes wrong?

Refunds 4

• How do I check the status of my refund ?
• I have not received my refund even after 10-12 working days. What should I do now?
• What should I do if I do not receive a refund confirmation mail from Razorpay?
• Why does it take so long for a refund to be credited to my account?

Order cancellation 1

• Cancellation of Orders/Refunds/Returns

Fraud 1

• How do I report potential fraud or unauthorized transactions to Razorpay?

Best Practices 2

• Best Practices for hassle-free transactions
• Sensitive information

IRCTC Customers 2

• My account has been debited but I have not received tickets. How do I proceed?
• I cancelled the ticket that I booked. When will I receive my refund?

Getting started 12

• How can I start using Razorpay?
• I do not have an app/website. Do you support payment via payment links?
• I have a business registered outside India. Can I use Razorpay to accept payments?
• I have a registered business and would like to signup with Razorpay. How do I do that?
• I’ve signed up now. What do I do next?

See all 12 articles

Pricing 2

• What are the charges involved? Do you charge any set-up fee?
• Can the pricing be negotiated?

Payments and Settlements 7

• How would a customer make a payment? Is there a demo I can check out?
• Can I accept payments through EMI?
• Is GST mandatory in order to accept payments?
• Is there a specific number of transactions I would be able to carry out in a day?
• Can I submit credit card information to my own site and create a charge?

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About Razorpay 5

• I would like to know more about Razorpay.
• Is it similar to wallet payments?
• How is Razorpay better?
• Who are your clients? Can you give me some examples?
• Where can I view your PCI Certification?

International Payments 7

• Can I accept International Payments through Razorpay?
• How can I start accepting international payments through Razorpay?
• Does Razorpay support wire transfers?
• What currencies does Razorpay support?
• Does Razorpay handle currency conversion?

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Referral Programs 1

• How can I earn money from Razorpay?

Integrations 2

• What are the platforms supported by Razorpay?
• Where can I find the API references?

Products 0

Account Activation 13

• I have signed up with Razorpay. How do I complete my activation form?
• What are the documents needed to sign-up?
• Where do I find the templates for website policies?
• I have submitted my activation form. When will my account get activated?
• My account is not yet activated, it's been too long since I got any update, what do I do?

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Account Configuration 10

• How do I change the email ID where I receive the transaction related mail?
• How do I change my login/registered email ID of my account?
• How do I update my bank account information?
• What do Webhooks do?
• How do I customize my checkout?

See all 10 articles

International Payments 22

• Can I accept International Payments through Razorpay?
• How can I start accepting international payments through Razorpay?
• Does Razorpay support cross border wire transfers?
• What currencies does Razorpay support?
• What is the settlement cycle for international payments?

See all 22 articles

Settlements 4

• What are settlements?
• How to check settlements in my bank account?
• The status of my settlement shows as failed on the dashboard. What do I do?
• How to reconcile settlements along with the transactions made?

Developer/Integration Assistance 6

• How do I integrate Razorpay?
• How do I generate the API keys?
• How do I get my secret key?
• How do I test the payment flow of Razorpay for my website?
• Do you have any test cards where I can check my integration?

See all 6 articles

Transactions 7

• What does the transaction section cover?
• How do I capture a payment?
• How do I initiate a refund?
• Do you charge for refund?
• I’m unable to refund a payment. What do I do?

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Dashboard Overview 2

• What is Razorpay dashboard?
• Navigating your way around the Dashboard

Reports 1

• Generating Reports

Chargebacks and Frauds 2

• What is a chargeback?
• How do I report a fraud transaction?

Products 4

• I am looking to collect Subscriptions from my customers.
• I see that you provide a solution to split payments. Tell me more.
• I would like to accept payments via bank transfers. Does Razorpay support such payments?
• Does Razorpay provide Invoices?

Finance 7

• How do I calculate GST applicable on my business transactions?
• Is GST mandatory for businesses with annual turnover less than 20 lakhs?
• How do I update GSTIN on my dashboard?
• How do I change my GSTIN?
• How do I calculate the GST charges on the transactions?

See all 7 articles

Partner Program 5

• What is the Partner Program?
• What changes when I move to the Partner Program?
• What are the benefits for Partners?
• How should we go ahead with the new integration change?
• When will Razorpay deprecate the older integration?

Instant Settlement 11

• What is Razorpay Instant Settlements?
• What are types of instant settlements ?
• Am I eligible for instant Settlements ?
• Are there any additional charges to avail Instant Settlements ?
• How do I sign up for Instant Settlements ?

See all 11 articles

KYC review process 0

Others 3

• Are you a wallet?
• Do you support P2P transfers?
• Hey, I noticed a bug in your product, how do I report it?

Jobs 1

• How do I apply for a job at Razorpay?

Marketing and Events 1

• We are looking for a sponsorship.

Cyber Crime 1

• I would like to report a fraud/cyber crime that has taken place.

Support 1

• Do you have call support?

Integration Support 11

• What are the platforms supported by Razorpay?
• The platform I am integrating with is not listed on your webpage. Can I still integrate?
• Where can I find the API references?
• How do I signup for a test or sandbox account?
• How do I find SDKs for various languages?

See all 11 articles

Dispute 1

• How do I open a dispute with a seller when a purchase goes wrong?

Fraud 1

• How do I report potential fraud or unauthorized transactions to Razorpay?

Overview 2

• What is RazorpayX?
• Why should I be interested in RazorpayX?

Access to RazorpayX platform 8

• How do I get access to RazorpayX platform?
• I am an existing Razorpay merchant. Will I have to go through a sign up process again to access RazorpayX?
• Does RazorpayX have a Test/Sandbox Environment?
• Will my existing team members have access to RazorpayX?
• Can I assign different roles to my team members on RazorpayX?

See all 8 articles

Business Account 7

• What is Business account?
• How do I get my Business account?
• Can I have more than one Business accounts?
• Will I have access to all my merchant accounts on RazorpayX platform?
• How can I check current balance against my Business account?

See all 7 articles

Loading of Funds 7

• How do I load money to my business account?
• Loading of Funds using ICICI Virtual Account
• Loading Funds from your ICICI account to ICICI Virtual Account
• Is loading of money to business account instantaneous?
• Do I have to maintain a minimum balance on my business account?

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Contact 13

• What is a contact in RazorpayX?
• How do I create a contact?
• Can I classify a contact?
• What modifications can I make to a contact once created?
• What is meant by Active and Inactive contact?

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Payout 13

• How can users on my team create Payouts?
• What Payout modes are available?
• Are Payouts instantaneous?
• How can I create a Payout?
• Can I add purpose to a Payout?

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Features 5

• What are Queued Payouts?
• What is Approvals Workflow?
• What is Fund Account Validation?
• What is Payouts to Cards?
• What is a Payout Link?

Actionable Insights & Reports 5

• What is meant by Actionable Insights?
• I have access to both Razorpay and RazorpayX platforms. Will I be able to see a combined transactions report for both platforms?
• What kind of Insights will be available on RazorpayX platform?
• What reports are available on RazorpayX platform?
• Do you provide a Monthly Invoice for the charged?

API Banking 2

• For which actions, APIs are available on RazorpayX?
• Will my existing key and secret on Razorpay work for RazorpayX?

Notifications 1

• What kind of notifications are available on RazorpayX platform?

Vendor Payouts 21

• How do I add an invoice and pay a vendor from the RazorpayX Dashboard?
• I uploaded and saved an invoice. How do I make a payment?
• Once I upload an invoice can I replace it?
• How do I cancel an invoice?
• I uploaded an invoice. How do I set reminders to make the payment?

See all 21 articles

Payouts between RazorpayX Virtual Accounts 3

• What is RazorpayX Virtual Account ?
• How do I transfer to beneficiaries who have provided their RazorpayX Virtual Account ?
• How can I get payouts to RazorpayX Virtual Accounts enabled for my account ?

Opfin 1

• What are the tax slabs for contractors?

Mobile App 2

• Does RazorpayX have a mobile app?
• What functionalities are available on the RazorpayX mobile app?

Smart Collect 4

• How does the moratorium on yes bank affect my business?
• I have customers where they are already using Virtual Bank Accounts for payments, how does it impact them?
• What happens if someone tries or already tried to send money to a Virtual Bank Account via NEFT, IMPS, RTGS?
• Is Razorpay working a back-up plan here?

Corporate Credit Cards 12

• How can I become eligible for RazorpayX Corporate Cards?
• How can I get a RazorpayX Corporate Card for my business?
• Are bank statements important for getting a RazorpayX Corporate Card?
• My request got rejected when I tried to avail a RazorpayX Corporate Card. When can I apply again?
• I am unable to enter my OTP or upload bank statements. What should I do

See all 12 articles

Early Settlements 11

• How to enable Scheduled Same-day Settlements/ Early Settlements / Automatic Settlements?
• How to remove the limit on Instant Settlements and make it unlimited?
• What are On-demand Instant Settlements and Same-day Scheduled Settlements?
• What is the settlement schedule for Same-day Settlements?
• As a merchant, where and how do I find On-demand Instant Settlements, Same-day Settlements and pricing charged for them?

See all 11 articles