| Change Update | Applicable POD | Effective Date |
Bounce Memo | Enterprise Support | 16/6/2023 |
| International Enablement | BSO International Team | The process was operational for 10% of the MX and has now been expanded to 50%. |
| Additional Subcategories on AAB | Pre Onboarding Activating MX A/C | 16/6/2023 |
| AAB Code | All PODs | 16/6/2023 |
| AAB Change management Update | All PODs | 16/6/2023 |
| Change Update | Description |
Bounce Memo | > All Bounce Memo cases should be parked to Finops via Child Ticket > Agents need to choose FD properties as below: - Transactions & settlement - Bounce Memo - Bounce Memo Request |
| International Enablement | > Previously required documents such as bank statements, invoices, and FIRS are now optional. If the merchant is collecting international payments but does not have relevant documents, T+7 and a Rs. 1 lakh transaction limit can be provided. > NC can be raised using dashboard and MX can respond to the NC via the dashboard SOP |
Additional Subcategories on AAB | Ecommerce: Sexual Wellness Products Stamps & Coins Stores Petroleum and Petroleum Products - Petrol/diesel Antique Reproduction Stores Duty-free stores Chemicals & allied products |
| Service: Lead generation Affiliated Auto rental | |
| AAB Code | If a category or subcategory is not found, click on category not found and a code will be generated. The same has to be copied and pasted by agents. |
| AAB Change management Update | >Agents have to acknowledge the update by clicking on the link and refer the doc on Solutions section in FD under the Change Management folder > This should be a regular practice - Tls, trainer & QAs to drive the same > The data of the once acknowledging the updates will be tracked |
