| Date | Change Update | Applicable POD | Effective Date |
| 03/07/2023 | AAB Updates/Clarifications | All PODs | 03/07/2023 |
| Change Update | Description |
| AAB Updates | - Issue Fix: We have resolved the problem with the BOT not opening. If anyone encounters this issue, please ask them to perform basic troubleshooting by clearing cookies and restarting their system. - Category and Subcategory Addition: Based on feedback received, we have created a new category called "Healthcare" and its corresponding subcategories. The subcategories are as follows: - Pharmacy, Clinic, Hospital, Lab, Testing Laboratories (Non-medical), Dietician/Diet Services, Gym and Fitness, Health and Lifestyle Coaching, Health products, Drugs, drug Proprietors, Marketplace/Aggregator, Osteopaths, Podiatrists and Chiropodists, Dentists, Orthodontists, Optometrists, Ophthalmologists, Health Practitioners, Medical Services (not elsewhere classified), Doctors (not elsewhere classified), Hardware stores, Orthopedic Goods-Artificial Limb Stores, Dental/Laboratory/Medical/Ophthalmic Hospital Equipment and Supplies - Post-Onboarding: Fee bearer model: Agents can now access knowledge base articles directly from the BOT itself. |
| AAB Reiteration | - All agents across RZP and CNX should use AAB in all scenarios - In case the topic is not available or if bot doesn’t work, the recommendation is to share feedback and add relevant notes to the tickets - Not using AAB or not updating the code will be considered as a fatal error * Already implemented. |