| Change Update | Applicable POD | Effective Date |
| BSO Reopening of ticket post 2 hrs | CNX BSO | 7/7/2023 |
| outage for QR code transactions due to an issue at the banking partners end. | CNX Post Onboarding and Omni Channel |
| Change Update |
| The reopening of tickets post 2 hours for BSO que when checkers respond on child tickets is currently disabled due to the high inflow of workflows for the Checkers que. |
| There is an outage for QR code transactions due to an issue at the banking partners end. Here is the response shared from the marketing team to be used for addressing tickets/calls/chats raised by merchants regarding the outage: Dear Partner, You might be experiencing a temporary downtime in the QR and Smart Collect payment methods. This is due to an issue at our banking partners end. Our teams are actively working on a speedy solution to this. We regret the inconvenience caused. We will get back to you as the issue is resolved. Regards, Team Razorpay Mandatory fields to be updated: Status of the ticket: Pending with Tech Agent category: Transaction and settlement-related Agent sub-category: transaction-related Agent item: Failed payment Payment method: QR code |