Change Update	Applicable POD	Effective Date
Using the payments_UPI.fiscal entity section to identify UPI/QR Payments: - If the merchant has shared a UTR Number or Bank Reference number, agents can use either the UPI section or payments_UPI.fiscal Entity to fetch the payment details. Despite the details not reflecting under both sections, we can create the child ticket with Finops. - The same has been updated in AAB & KB	All post-onboarding teams	Already in practice
Ops TLs, AMs, managers, and QAs cannot implement new processes, make changes to existing processes, or change SOPs without getting the signoff of the RZP Process and Training Team. Any internal emails or communications received from cross functional teams (Finops, Risk, etc.) have to be brought to the attention of the process and training team for further calibration and dissemination. All updates and changes will be rolled out during the daily Change Management call.	All PODs CNX, RZP, OPO/Celtycs	-