Change Update	Description	Applicable POD	Effective Date
BSO 3 Strike Policy: Reiteration	- Agents are supposed to make three call attempts on all required scenarios and take further action on the ticket. - No exceptions are given	CNX BSO	Already in practice
Ticket Properties to be updated for payment queries	- It is mandatory to update the ticket properties for all payment issues. - The same must be cross checked while raising child ticket to Finops	CNX BSO	14/07/2023
MX is unable to add website	- Merchants are unable to add websites from the dashboard. No workflows are getting raised, and the team is not able to raise the same with tech support.	CNX BSO	14/07/2023
Suspension Workflows: Clarity Required	If MX has funds like 100-1000 Rs, do we still ask for letterhead from MX? - Clarity will be given in the next CM call	All PODs raising Suspension Workflow	-
IATA Certificate Clarity	- Is seal and signature a must if the checker has to approve the workflow for applicable merchants? - Malik to share sample MID/workflow details	All pre-onboarding teams	-