Change Update/Clarification | Description | Applicable POD | Effective Date |
Removal of Dormancy Check from International Enablement | We are going ahead with the removal of the dormancy clause from the International Enablement SOP. The agent will be doing the BAU checks for enablement (website, MCC related documents, fraud checks, and transaction limit checks) but will not check the MX account for a dormancy clause. | BSO International | 18/07/2023 |
Use case for Account Suspension | Is it mandatory to ask for a case for an account suspension request in BSO? As per the current SOP, it's not required. However, same will be re confirmed in tomorrow’s CM Call | BSO | - |
18th July, 2023 Print
Modified on: Tue, 18 Jul, 2023 at 7:29 PM