Change Update/ClarificationDescriptionApplicable PODEffective Date
Removal of Dormancy Check from International EnablementWe are going ahead with the removal of the dormancy clause from the International Enablement SOP. The agent will be doing the BAU checks for enablement (website, MCC related documents, fraud checks, and transaction limit checks) but will not check the MX account for a dormancy clause.BSO International18/07/2023
Use case for Account SuspensionIs it mandatory to ask for a case for an account suspension request in BSO?
As per the current SOP, it's not required. However, same will be re confirmed in tomorrow’s CM Call
BSO-