Change Update/Clarification	Description	Applicable POD	Effective Date
Enhancement to the easy NC flow	Now the agents can ask for documents like [MSA, legal opinion, undertaking, board resolution, tax exemption letter, 12A, 80G] on the admin dashboard itself, wherever easy NC is live. - Outbound tickets for such cases should not be created to raise NC. This feature enables MX to view/download sample documents directly from the merchant dashboard. Clarity on Gaming Addendum, MSA and Legal Opinion is awaited	Act. Ticketing, CTC, Live chat, Act.Makers	19/07/2023
The billing label process has been updated on the KB	Correction to the existing flow	All PODs	Already in practice
Process for handling international accounts	For any queries regarding international enablement requests from the merchant, agents will have to check for the tag Dormant_MX_INTL_Disable on the MID. If the tag is present, then, those tickets will be pushed to the BSO_International team on Freshdesk. The BAU process has to be followed for other accounts.	BSO, Omni Channel	19/07/2023
Process for handling international accounts	If any merchant(s) affected due to the dormant activity wishes to get the international re-enabled: After conducting the necessary checks, the international payment method can be enabled. There is no need to ask for the dormancy reason. Also, agents need not follow the NC0 calling process in this instance (where applicable)	BSO International	19/07/2023
Handling same day transactions	If agents are unable to trace a transaction where payment was made within 48 hours: - Agents will have to communicate to the merchant that the payments will take 48 hours to be processed as per the bank's tat. - Agents should park the ticket under status: 'Payment not created' - System will reopen the ticket after 24 hours automatically. - Agent to check for the payment status on the admin dashboard again. - With this process, agents will only create a child ticket for the FinOps team after 48 hours.	All teams handling post-onboarding queries in CNX, Enterprise Support and OPO	19/07/2023
AAB Clarity: Reiteration	In scenarios where dependency teams have replied on a child ticket, the agent has to use AAB and paste the Code before sharing the response on the parent ticket until further notice.	All PODs	Already in practice
CTC Clarification Required	Is it required for CTC to confirm the registered email address on call for account-related requests raised by other team members?	CTC	-