Change Update/Clarification	Description	Applicable POD	Effective Date
Post-Onboarding AAB and Knowledge Base linkage	- Post-onboarding articles can be accessed directly using AAB by selecting the KB post-onboarding option on AAB. Relevant keywords can be used to search for the article. - Agents can start referring to the article and sharing feedback or suggestions	Post Onboarding	20/07/2023
BMC Questionnaire on MX dashboard has gone live 5% of the Merchants	- For the below categories, BMC questions will be displayed in the MX dashboard, and the MX will have to give the details during the sign-up process itself. E-commerce, Food & Beverages, Services, Education - Agents need to validate the same in the Admin Dashboard and ensure no NC's are raised for the same if MX has already provided the details or documents.	All teams working on MX Activation	20/07/2023
CTC Clarification Required	Is it required for CTC to confirm the registered email address on call for account-related requests raised by other team members? - As discussed, the team will follow the BAU process and refer to the roles and permissions checklist to approve requests.	CTC	Already in practice