| Change Update/Clarification | Description | Applicable POD | Effective Date |
| No Updates | - | - | - |
| Clarification Required | How to validate a liquor license? Liquor licenses vary from state to state. The agent has to validate the expiration of the certificate and proceed further. Is the Municipal Corporation Certificate acceptable for Proprietorship MX? No, only Municipal Corporation certificates cannot be accepted for Proprietorship MX. | All teams working on MX Activation | Already in practice |
| AAB Reiteration | The live chat agent has to copy and paste the AAB code prior to sending a resolution response on chat, not at the end of the chat. Quality markdowns as usual will be applicable. | Live Chat | |
| NC Via Dashboard | CTC and Act Ticketing Agents need to raise NC via the dashboard only and instruct MX via cal or ticket to respond to the NC in the dashboard. | CTC/Activation Ticketing |
25th July, 2023 Print
Modified on: Tue, 25 Jul, 2023 at 7:26 PM