Hi All,

PFB the MoM for the change management call dated - 05/09/2023

- MPU - Multi Product Flag is now live on Freshdesk [FYI only]

* Merchants using multiple Razorpay products will now be flagged on FD as MPU-P0-Yes

* Capital and X merchants can also raise tickets from PG dashboard and tickets will directly be allocated to respective teams in Capital and X

* The system updates the priority and group as per the rules set, the approach for handling these tickets is BAU