09/07/2023	Workflow titles for the Social Media team	CNX _Social Media team will start using the New workflow titles: CNX_ACT_SM CNX_REJ_SM CNX_SUS_SM CNX_BSO - SUS_SM CNX_SM_Enable Payment method CNX_SM_disable Payment method CNX_SM_Contact number change Request CNX_SM_Email ID change Request CNX_SM_Disable receipt Email CNX_SM_Merchant receipt Email CNX_SM - Movement of funds from ___ to ____ CNX_SM- Fee Bearer change	CNX_Social Media	7 Sep 2023
09/07/2023	New Grievance Flow	The Grievance flow for the Customers/Merchants has changed. Merchant/Customer will no longer be able to raise grievance by writing mails to the Grievance mail ID. The new automated flow is available as a part of the Grievance redressal policy : Link 1. Grievance raised for existing SLA breached Tickets: Once Mx fills out the GR form, the Details [Reason selected by MX/CX] will be appended on the existing ticket as a private note. This ticket will get reassigned to the respective grievance groups. A Tag: gr_escalated_ticket is added on the ticket. This tag cannot be removed from the system. 2. Grievance raised for closed tickets: Once Mx fills out the GR form, A new Grievance ticket is created & will be assigned to the respective grievance groups. A Tag: gr_escalated_ticket is added on the ticket. This tag cannot be removed from the system.	Grievance redressal & Grievance Teams	7 Sep 2023