DateTopicDetailsPODEffective Date
22 Dec
Finops dependency on IRCTC queriesEnterprise support team to raise a child ticket with the Finops team for following up on the status of the refundEnterprise Support22 Dec
Enabling ODSScenario 1:
Merchants following up on tickets for enabling ODS [on demand settlement] and have the two tags [Risk_check_kqu and Risk_ODS_Disabled] on the MID should be informed that we would not be able to support the same.

Canned response:
"Dear [Customer's Name],

I hope this message finds you well. Your ongoing collaboration with Razorpay is highly valued.
We regret to inform you that, after careful evaluation, we are currently unable to fulfil your Instant Settlement feature request. Your settlements will be processed as per your current settlement cycle.

We appreciate your understanding and the opportunity to serve you.

Best Regards,
Team Razorpay"

Scenario 2:
If there are follow ups from merchants who have been activated directly i.e, not a part of the bulk activation and have the tags [Risk_ODS_Disabled]on the MID, these accounts would have to be handled as per the existing process i.e, move these tickets to the Merchant risk - Transaction Monitoring group for further course of action.
Post onboarding & Omni channel22 Dec
International updateInternational enablement:
Canned response to be shared for merchants who reach out for the status on International enablement:

Dear Merchant,

We are actively working on enabling International Payments for your account. Please expect to hear from us in the next 15 days.

In the meantime, you may continue to accept domestic payments via cards, select netbanking providers, EMI and wallets.

We appreciate your patience.
Post onboarding & Omni channel22 Dec
SAV ramp up/Admin Db ramp downEntities of Settlements, Transaction related, Refunds related, Account level actions, Instrument requests which are a part of the SAV DB will be removed from the native Admin DB link. This is to ramp up SAVCNX_BSO22 Dec
Individual merchants gatingIndividual merchants which suffice the below mentioned criterias will be charged Rs.99 for KYC review.
PS: This is a one time fee and the same is non-refundable
Criteria:
Individual merchants who are KLA and have a failure in the L1/L2 stage		Pre Onboarding & SM[FYI]22 Dec