DateTopicDetailsPODEffective Date
26 Dec
Free credits offering for newly onboarded merchantsMerchant accounts activated post embargo [This is for Registered merchants only]:-

- Offer only available to registered fully activated merchants
- Merchants to get INR 2L free credits on their account the moment they get fully activated
- Merchants need to transact by 10th Jan, 2024 or else the free credits will expire
- Please find the detailed TnCs here: https://sales.razorpay.com/2-lakh-free-offer-activated/
Post onboarding
26 Dec
Merchant website reviewOperational/registered address is to be updated on the website however the pincode for the same is not to be mandated.
The mandatory requirement is for the merchant to update the address, however no NC is to be raised for the pincode of the same.		Pre & Post onboarding
NC template for merchants in the pre onboarding state for updating website as per the requirement or to share a consent to activate the MID as a KLADear Partner,

Thank you for choosing Razorpay as your preferred payment partner!

We have reviewed your KYC , and to move forward, we need you to update your KYC form on the provided website URL. If you wish to activate your account without the website, please give us your consent to proceed.

We look forward to hearing from you soon.

Regards,
Team Razorpay		Pre onboarding
Free credits enquiry - scenarios to be sent across to sales teamSc 1: Registered merchants following up through comms and messages received via social ads and do not have credits added for the MID
Sc 2: Registered merchants in AMP [Activated with MCC Pending] state is folliowing up on non-addition of Free/Amount credits
Sc 3: Unregistered merchants moved from KQU to Activated status as a part of bulk activation and is a part of the eligible list of 35k merchants claiming not to have received free credits


Merchants reaching out via support platforms for the above mentioned scenarios are to be routed to the Emerging Ops group with the below mentioned categorisation and internal note:
Agent Category: Account related assistance
Agent Subcategory: Credits Enquiry
Agent Item: Free Credits		Post onboarding