DateTopicDetailsPODEffective Date
1-23-2024
ScenarioDetails shared by the merchant is Approved by the system with the comment "System approved" on the CMMA screen (or) "Verified" in the L2 page.
Applicable for: Website/POA/POI/Bank/ GST/CIN
Pre Onboarding
1-23-2024
Maker action- Proceed further without raising an NC for these cases, continue with the further course of action [Approve/Reject/NC]
- except if the shipping policy is unclear/not given on the website and the merchant is into product delivery - agent is supposed to raise an NC
Checker action- Review all the details [manual and system approved]
- Do not reject the case if there is a discrepency found in the details which are "System Approved" (or) "Verified" in the L2 page.
- Mark the WF status as "Approved with feedback"
- Update the Approved with Feedback reason as per their observation in FD by mapping these on the 'Checkers WF Decision'
General instructions:- Website:
IDfy report extracted for the website check is to be attached to the MID
If the webiste is system is approved and IDFY is not able to fetch the page , the agent should proceed with considering the System Approval)

- GST and business proof if verified:
No need to check portal or any other details

- POA/POI document [System approved/verified] we still stop them to ask for hard copy incase if the system has approved/verified case