DateTopicDetailsPODEffective Date
1-29-2024IDfy report on CMMAAgents can now upload the IDfy reports on the CMMA db[Agent SOP checklist]
The issue with attaching the reports has been fixed
Pre Onboarding1-29-2024
1-29-2024Category-Sub Category /MCC change process for International enablement requestsAgents to now create new tickets for the Terminal edit /Terminal disablement teams based on the RM comments for terminal edit/disablement on FD team by selecting the following option on FD:

> Create Additional tickets
>> Terminal Edit
>> Terminal Disablement
International Enablement1-29-2024
1-29-2024Update for Jewellery mx [Gold, silver, platinum, diamond]Scenario 1:
Merchant is into sale of Silver only:
Request for invoice : Manufacturer - Sales invoice & Reseller or Dropshipper: Purchase invoice or 915 hallmark certificate

Scenario 2:
Merchant is into sale of Gold and Silver along with other Precious metals [manufacturer/reseller]

- Gold - Procure: BIS Hallmark certificate
- Diamond - Procure: GIA certificate
- Platinum - Procure: PGI certificate
- Gemstones - Procure: GII or IGI certificate
- Silver: Request for invoice - Manufacturer - Sales invoice & Reseller or Dropshipper: Purchase invoice or 915 hallmark certificate

There are no alternatives or backup documents for Gold, Diamond, Platinum, Gemstones - the certificates mentioned above are mandatory.

If the merchant is into sale of silver and gold [any other precious metal requires a certificate] and does not have the said certificate available, we will not accept any undertaking that the merchant is only into sale of silver since there is no tracking mechanism of the same.
BIS/GIA/PGI/GII or IGI certificate is mandatory for Gold/Diamond/Platinum/Gemstones.
Pre Onboarding1-29-2024