Date	Topic	Details	POD	Effective Date
March 6, 2024	Tickets creation for Terminal edit & Terminal disablement	Agent will have to create one ticket for terminal disablement & one ticket for terminal level MCC change irrespective of the terminals present	BSO, Omni, SRT, SRF & SPR	March 6, 2024
March 6, 2024	Mandatory field for Valid reassignement from tech	BSO agents would have to fill in the mandatory field of "Valid reassignment from tech" while they are resolving a ticket which has been moved from the tech team. The system will identify if the ticket is moved from tech team or not and this field is mandated only for the ones which are genuinely moved from the tech team.	BSO	March 6, 2024