DateTopicDetailsPODEffective Date
May 6, 2024Disablement of CC on UPIAgents to park these to banking ops [support@bankingops] group on FD by creating a child ticket

The agents would have to update the below mentioned details in the child ticket:
The format would be as follows:
1. MID
2. Requirement - enablement or disablement
3. Terminal ID for following gateway
- ICICI UPI
- Axis UPI
-Yes bank UPI
-HDFC UPI
4. Reason for enablement or disablement
POST OnboardingMay 6, 2024
May 6, 2024Enhancement in the bot flowsWe have updated around 60+ bot flows for pre onboarding [sub categories]
This will be detailed out over a separate mail
Pre OnboardingMay 6, 2024
May 6, 2024Re - Iteration [ Bank account NC]Agents to guide the merchant on how to raise NC for video of canceled cheque
Also agents to help merchant navigate on the tool tip on assistance for the same on merchant db
Pre OnboardingMay 6, 2024