DateTopicDetailsPODEffective Date
May 7, 2024Re iteration - Removal of NGO as business typePlease note that NGO as a business type has been removed. Checkers to ensure that to change the business type manually at the time of activation [applicable for older acccounts who had signed up as NGO]RZP_CheckersMay 7, 2024
May 7, 2024NC calling etiquette - UpdateWrt the update shared as on April 29,
- Agents to prioritise the number shared by the merchant over any NC responses first & then opt for the other options.
- If merchant doesn't response to the call twice [for the first 1st preference] agents may try reaching out to the second preference
Pre OnboardingMay 7, 2024