Date	Topic	Details	POD	Effective Date
May 8, 2024	SAV 2.0 - Launch	SAV 2.0 launched: - Agents will now be able to access the payment methodwise successrate - Failed payment L2 deepdive - the next steps will now guide the agents whether or not to park the tickets to the tech team	Post Onboarding	May 8, 2024
May 8, 2024	Handling Rejected + Blacklisted Merchants reaching out via support portal	Please refer to the detailed KB aticle: Link	Pre Onboarding [ Ticket/Chat/Call]	May 8, 2024