DateTopicDetailsPODEffective Date
May 13, 2024Reiteration - SAV 2.0SAV 2.0 launched:
- Agents will now be able to access the payment methodwise successrate
- Failed payment L2 deepdive - the next steps will now guide the agents whether or not to park the tickets to the tech team
Post OnboardingNA
May 13, 2024ENPS survey sent to agentsAgents to take the feedback for ENPS survey sentAll PoDsNA
May 13, 2024Reiteration - Terminal edit processDoc : LinkPost OnboardingNA
May 13, 2024Homepage - New UI scaleupScaleup of our new homepage to unmanaged users has been ramped for upto 50K MTUsAll PoDsNA