Date	Topic	Details	POD	Effective Date
May 20, 2024	Title addition for SRT handled workflows	Following details will be added on the workflows that are handled by the Service recovery team Title: SRT - MCC mismatch Description: Ticket ID ( SRT Parent ticket or the SRT pricing ticket). Agents from BSO & Checkers to ensure that duplicate tickets not to be moved to SRT if the above title is added on the workflow	SRT, BSO & Omni channel	May 20, 2024
May 20, 2024	Reiterations - Post Onboarding	- Parent tickets being moved for methods apart from UPI recurring and name change requests - Tickets being created by CS without checking the status on the instrument dashboard - Terminal requests	BSO & Omni channel	May 20, 2024
May 22, 2024	Enhancements on IDfy	Please find the list of new Updates that are made in IDfy tools. Logo Search: Logo search is enabled in the tool where the tool will capture the logo and will display this in the output screen. Google Reviews: Idfy will search for the Google reviews for the merchant and this will be shared in the output screen. Redirection Links in the homepage: Idfy will scan for the website redirections in the homepage and the same will be shared with the agents in the output screen.	All PoDs	May 22, 2024
May 22, 2024	Email template - For queries related to the processing fees	Responses that agents can provide during calls or via emails when addressing these inquiries. Scenario 1 - Merchant reached out during Under review stage We would like to inform you that the fee you paid is specifically for handling your manual KYC verification, since the auto verification was not successful. This manual verification process is essential to ensure that we comply with our banking and compliance regulatory requirements. Our team is currently working on your verification, and we aim to complete this process as promptly as possible. We appreciate your patience and understanding during this time. If any additional information is required, our team will reach out to you directly. Scenario 2 - Merchant reached out post account rejection We would like to inform you that the fee you paid is specifically for handling your manual KYC verification, since the auto verification was not successful. This manual verification process is essential to ensure that we comply with our banking and compliance regulatory requirements. After conducting a thorough review of your KYC details, we regret to inform you that we are unable to support your current business model at this time. While we acknowledge and value your intent, our decisions are primarily guided by compliance mandates and approvals from our banking partners. As a result, we are unfortunately required to proceed with the termination of your account, effective immediately.	Pre Onboarding	May 22, 2024