Date | Topic | Details | POD | Effective Date |
May 31, 2024 | Add summary feature on freshdesk | Agents can make use of the add summary feature available on FD. This will summarise the entire ticket [Issue+Status+Responses] | All PODS | May 31, 2024 |
May 31, 2024 | Suugested articles by freddy | Agents can make use of the suggested articles on the FD. The Freddy bot will now recommend 3 suitable articles based on the ticket description | All PODS | May 31, 2024 |
May 31, 2024 | Reiteration - Handling QR failed payments | KB Article: Link | Post Onboarding | May 31, 2024 |
May 31, 2024 | Merchants reaching out for enabling emandate and are activated on custom pricing | Merchants reaching out for enabling emandate and are activated on custom pricing: - Inform the additional cost of the feature [e mandate] to the merchant over call/ticket and request for a confirmation on enablement of the same - Post receipt of consent from the merchant, raise a child ticket to the SRF team for updation of e mandate pricing - Post confirmation from the SRF team on the pricing update, toggle on E-mandate from the Edit methods option - Confirm to the merchant post the enablement of the method for the MID | Post Onboarding | May 31, 2024 |
May 31, 2024 | Ameyo updates | Below enhancements are live on Ameyo: - Callback scheduler - Preview dialer - Service level - Auto dialer | All PODS [FYI] | May 31, 2024 |
May 31, 2024 | First response etiquette | KB Article: Link | All PODS | May 31, 2024 |
June 1, 2024 | New group : OPO_BSO_API | Queries related to the following topics will be handled on the new group: OPO_BSO_API Scenarios: - Website addition [First website] - Website replacement - API key generation Teams to push these queries to OPO_BSO_API wrt above mentioned topics | Post Onboarding | June 1, 2024 |
May 31, 2024 Print
Modified on: Mon, 3 Jun, 2024 at 11:40 AM