DateTopicDetailsPODEffective Date
May 31, 2024Add summary feature on freshdeskAgents can make use of the add summary feature available on FD. This will summarise the entire ticket [Issue+Status+Responses]All PODSMay 31, 2024
May 31, 2024Suugested articles by freddyAgents can make use of the suggested articles on the FD. The Freddy bot will now recommend 3 suitable articles based on the ticket descriptionAll PODSMay 31, 2024
May 31, 2024Reiteration - Handling QR failed paymentsKB Article: LinkPost OnboardingMay 31, 2024
May 31, 2024Merchants reaching out for enabling emandate and are activated on custom pricingMerchants reaching out for enabling emandate and are activated on custom pricing:

- Inform the additional cost of the feature [e mandate] to the merchant over call/ticket and request for a confirmation on enablement of the same
- Post receipt of consent from the merchant, raise a child ticket to the SRF team for updation of e mandate pricing
- Post confirmation from the SRF team on the pricing update, toggle on E-mandate from the Edit methods option
- Confirm to the merchant post the enablement of the method for the MID
Post OnboardingMay 31, 2024
May 31, 2024Ameyo updatesBelow enhancements are live on Ameyo:
- Callback scheduler
- Preview dialer
- Service level
- Auto dialer
All PODS [FYI]May 31, 2024
May 31, 2024First response etiquetteKB Article: LinkAll PODSMay 31, 2024
June 1, 2024New group : OPO_BSO_APIQueries related to the following topics will be handled on the new group: OPO_BSO_API
Scenarios:
- Website addition [First website]
- Website replacement
- API key generation

Teams to push these queries to 
OPO_BSO_API wrt above mentioned topics
Post OnboardingJune 1, 2024