Date	Topic	Details	POD	Effective Date
May 31, 2024	Add summary feature on freshdesk	Agents can make use of the add summary feature available on FD. This will summarise the entire ticket [Issue+Status+Responses]	All PODS	May 31, 2024
May 31, 2024	Suugested articles by freddy	Agents can make use of the suggested articles on the FD. The Freddy bot will now recommend 3 suitable articles based on the ticket description	All PODS	May 31, 2024
May 31, 2024	Reiteration - Handling QR failed payments	KB Article: Link	Post Onboarding	May 31, 2024
May 31, 2024	Merchants reaching out for enabling emandate and are activated on custom pricing	Merchants reaching out for enabling emandate and are activated on custom pricing: - Inform the additional cost of the feature [e mandate] to the merchant over call/ticket and request for a confirmation on enablement of the same - Post receipt of consent from the merchant, raise a child ticket to the SRF team for updation of e mandate pricing - Post confirmation from the SRF team on the pricing update, toggle on E-mandate from the Edit methods option - Confirm to the merchant post the enablement of the method for the MID	Post Onboarding	May 31, 2024
May 31, 2024	Ameyo updates	Below enhancements are live on Ameyo: - Callback scheduler - Preview dialer - Service level - Auto dialer	All PODS [FYI]	May 31, 2024
May 31, 2024	First response etiquette	KB Article: Link	All PODS	May 31, 2024
June 1, 2024	New group : OPO_BSO_API	Queries related to the following topics will be handled on the new group: OPO_BSO_API Scenarios: - Website addition [First website] - Website replacement - API key generation Teams to push these queries to OPO_BSO_API wrt above mentioned topics	Post Onboarding	June 1, 2024