Change Management : 29 - Nov'24
TopicDetailsPODSOP LinkEffective Date
Master KYCMaster KYC document available in KB with required steps, validations, process & FAQs

** Process to be followed post Go-Live, which will be communicated once the release is planned
ALL PODSLinkWill be communicated*



Change Management : 28 - Nov'24
TopicDetailsPODEffective Date
Razorpay_wallet feature for Import MerchantIf there a request raised for activation of an import merchant, the SPR agents and checker team should ensure razorpay_wallet feature should be disabled for the merchant. These are only in instances where the feature is pre-enabled. If there are no features with this title, you can continue with the KYC review process as BAU.SPR and checkers28 Nov 24
Re-iteration : Use of "International" in Domestic VCIP CallVCIP makers to ensure to address Domestic VCIP & International VCIP based on the kind of VCIP performedVCIP MakersWill be communicated*




Change Management : 26 - Nov'24
TopicDetailsPODSOP LinkEffective Date
IDFY attachmentCheckers to run IDfy and attach the document on the admin DB irrespective of maker attaching it not.
- Makers - name the file by ending "_M"
- Checkers - name the file by ending "_C"
Quality - Do not markdown if this is not added - This is only a best practice

Approve - If maker has attached the Idfy doc
Approve with feedback - If maker has failed to attached the Idfy doc
Pre onboarding (Checkers + Makers)KB article26 Nov 24
Log in as merchant- Any MID which is not activated yet can now be edited (Roles and permissions to be granted on admin dashboard)
- If the MID has ever hit "Instantly activated" or "Activated MCC pending" status - The system will not let us to edit and will continue to show only View access
Pre onboarding (Checkers + Makers)KB article26 Nov 24



Change Management : 25 - Nov'24
TopicDetailsPODSOP LinkEffective Date
Transfer Ticket to Risk- For concerns related to MID's that had Risk related flags (i.e Risk Tags in RED) : Ensure to park the tickets to Merchant Risk - Funds on hold and not Merchant RiskPost OnboardingLink26 Nov 24
Multi user Login- Multi user login where Mx can use the same phone number/Email ID & create new MID is Live for 100% of users
- Error while logging in using Phone number : Request user to login via their E-mail ID
All PODsLink25 Nov 24
Partnership ScreenChange in the Admin Dashboard User Interface

a. Merchant will be replaced as 
Users
b. We will have a new feild called Partner List
All PODsLink25 Nov 24




Change Management : 21 - Nov'24





TopicDetailsPODSOP LinkEffective Date
NC field for contact us detailsIf an NC needs to be sent to merchant in order to get his alternate number - Use contact field on NON CMMA dashboard.Pre onboardingKB article21 Nov 24



Change Management : 15 - Nov'24
TopicDetailsPODSOP LinkEffective Date
Internal account activation - Test MIDAny test MID activation - POC is expected to fill the typeform.
These cases will hit SRF queue and the activation workflow will be raised to Checker with the below changes;

Registered mail ID: Razorpay mail ID
Tag: TEST_ACC_INTERNAL
Business name & Billing label - TEST MID for use case
FOH : To be put on hold
Transaction limit: To be reduced to 100/-
Category & Subcategory: Ecommerce - Ecommerce marketplace

PS:Detailed process is defined on the SOP
SRF + CS_Ops_CheckersSOP15 Nov 24



Change Management : 13 - Nov'24
TopicDetailsPODSOP LinkEffective Date
Test API Keys - Website
Issue where merchants were unable to generate Website API keys in Test mode has been resolvedPost onboarding
Link13 Nov 24



Change Management : 12 - Nov'24
TopicDetailsPODSOP LinkEffective Date
Account Suspended on Mx RequestOption to Suspend Account on Merchanht Request has been updated

Risk Tags : No Tags
Internal Risk Reason : Merchant Request
Internal Risk Sub-Reason : Merchant Request

Risk Signal Source : Others
Post onboarding
Link12 Nov 24
Cipher go live for SPR & SRFSPR and SRF agents can now use Cipher for pricing comments and create a child ticket for the banking ops checkers [banking ops checkers - 2023] for approval.
Cipher: 
link
SPR & SRF12 Nov 24
SAV - One TouchReiteration:
One touch is live for all transaction related queries which include Payments under the Captured, created, failed, authorised, saved vpa status along with processed refund.
Post onboarding and Omni channel TLs/ SMEs to share a feedback on the STR [suggested responses] for further enhancement with the list of the respective ticket IDs on Novemeber 15, 2024
Post & OmniReiteration



Change Management : 11 - Nov'24
TopicDetailsPODSOP LinkEffective Date
Refurbished products - Additional documentAAB flow updated

- Individual: Raise rejection WF
- Registered: When invoice is procured;
* Sales invoice of our merchant to his customer to be considered valid
* Invoice to carry "Refurbished" mentioned beside the product name under product description
ActivationAAB flow updated11 Nov 24
Refund reference number for upi_axis transactionsIf a merchant/customer is requesting for refund RRN for a transactions processed via upi_axis terminal. Please share the payment RRN as the reference number - the customer/merchant can track the status of the refund with the same.Post onboarding
All pods
NA11 Nov 24



Change Management : 07 - Nov'24
TopicDetailsPODSOP LinkEffective Date
RAY - Phone number captureRay will now pass contact number of the Mx - Contact number from RAY is now captured and passed to the agent in the chat transcriptLive chatNA7 Nov 24
Banking Ops - Group ChangeTickets routed to banking Ops will have to routed to the Group Banking Ops - Support and not Support@BankingopsPost onboardingLink7 Nov 24
Post onboarding - Risk TransferService Requests that was transferred to Merchant Risk will have to be transferred to OPO_Merchant_Risk

> Website whitelisting
> Transaction limit adjustments
> Reduced settlement cycle requests

Only applicable for Service Requests. Other queries that was transferred to Merchant Risk will continue as is
Post onboardingLink7 Nov 24
Pre-Onboarding Risk ticket transfers2 groups on FD are available now for Risk Transfer.

Namely :
Risk Onboarding: G2 Cases, Dedupe cases and Authority list cases
OPO_Risk_Onboarding: All cases which are not - G2, Dedupe and Authority list cases
Pre-onboardingLink7 Nov 24
NC for SM linksSM link not being functional - Do not probe for NC - Proceed ahead.
SRT to not mark these cases invalid until the Mx is into Astrology services
Checkers + SRTNA7 Nov 24
Bank details for ProprietorshipBank details for proprietorship type of business.
Previous article : Bank details in the name of proprietor can only be accepted.
Updated article : Bank details in the name of proprietor or in the name of business can be accepted
(Standard SOP updated for both Maker and Checker process)
ActivationLink7 Nov 24
Change Management : 04 - Nov'24
DateTopicDetailsPODAABEffective Date
November 4, 2024Education > School(s), College / UniversityMinor backend flow correction.Pre-OnboardingUpdatedNovember 4, 2024
November 4, 2024AAB selection for Fashion & lifestyle- Signed up as KLA - AAB selection - Offline
- Signed up as NON KLA - AAB selection - Online
- Merchant selecting shipping not required (Proactive BMC) and website NA - Call and seek clarity - If the business is an offline setup or online.
* Offline setup - delivery timeline not required - AAB selection - Offline
* Online setup - check for the delivery timeline (need to know because, settlement cycle to be updated)
Pre-OnboardingAlready availableNovember 4, 2024
November 4, 2024Consultation services2 new lines of services are added.
> General advisory
> Immigration consultation.

- Individual - Immigration consultation, VISA consultation, General advisory, VISA assistance and Immigration services - To be rejected.
- Registered - VISA consultation, General advisory and VISA assistance - Documents are not required.
- Registered - Immigration services - To be rejected.
- Registered - Immigration consultation - To provide proof of license or a screenshot of license copy - Reject in case the merchant fails to submit the same.

Note:
- Portal links are available on AAB
- Currently there isn’t any reference document for the proof of license. Will update as soon as we receive one.
Pre-OnboardingUpdatedNovember 4, 2024