| Change Management : 30 - Dec'24 | ||||
| Topic | Details | POD | SOP Link | Effective Date |
| Website : New Website Flow for Compliance | New Website Flow live for 15% of Merchants > Workflow & Compliance Updates : All fetched policy pages and reasons for the workflow will be included. > Field - “new_website_flow,”: Added to workflow comments to specify workflows triggered for new website flows. > Admin Dashboard Updates : Approved workflows will display website policy page changes in the Activation Form Details section of the Admin Dashboard, > Publishing Policy Pages - Approved workflows will display all fetched policy pages on the Admin Dashboard. - Rejected workflows will revert to the previous version, which will also be visible on the dashboard. > New Dashboard Field : Added Website Auto Approval Status to clearly display auto-approved merchant websites. > Policy Pages Visibility : Auto-approved websites will now store and display fetched policy pages | Checkers + Post Activation | KB article | 27 - Dec - 2024 |
| SAV - Option to Copy Pricing Info | Option to COPY the pricing details in a single click enabled on SAV | Post Activation | NA | 30 - Dec - 2024 |
| Change Management : 27 - Dec'24 | ||||
| Topic | Details | POD | SOP Link | Effective Date |
| MCC allocation - Pre onboarding | Merchant Category Code (MCC) allocation based on the merchant's business model and website during the onboarding process. | SPR + Activations | KB article | 27 - Dec - 2024 |
| Change Management : 26 - Dec'24 | ||||
| Topic | Details | POD | SOP Link | Effective Date |
| KT | FSSAI registration certificate: Individual and any registered entity can submit FSSAI license(Form C): Only a registered entity can submit Note1: If an individual merchant submits Form C, inform the mx to sign up as registered entity Note2: If a registration certificate is submitted by an individual merchant - it can carry either individual's name or the business name on the FSSAI. | Activations | FYI | 26 - Dec - 2024 |
| Change Management : 24 - Dec'24 | ||||
| Topic | Details | POD | SOP Link | Effective Date |
| AAB usage - SPR | Usage of AAB is not compulsion (use it in case, if any clarity is needed WRT process/docs) | CS_SPR | FYI | 24 - Dec - 2024 |
| Change Management : 23 - Dec'24 | ||||
| Topic | Details | POD | SOP Link | Effective Date |
| Outbound calling SOP | Call frequency / attempts info updated for makers and checkers specifically | Activations | KB article | 23 - Dec - 2024 |
| Guide to review MID : A Step-by-Step Approach [Pre Onboarding] | Billing label queries: Business type: Individual Without website: Billing label to be as same as business name (POA/POI) With website: Cases where billing label is not matching the POA/POI name - the updated billing name to be available on the website | Makers+Checkers+SRT+SPR | KB article | 23 - Dec - 2024 |
| Change Management : 19 - Dec'24 | ||||
| Topic | Details | POD | SOP Link | Effective Date |
| FreshDesk - New Way of Working | We have updated the SOP required for Freshdesk working | All PODs | KB Link | 19 - Dec - 2024 |
| Change Management : 18 - Dec'24 | ||||
| Topic | Details | POD | SOP Link | Effective Date |
| Risk Re-iterations | Transfer the below queries to : OPO_Merchanht Risk Website whitelisting (Additional Website) Transaction limit adjustments (Inc/Dec Transactions Limit) Reduced settlement cycle requests (Any reduction in Settlement Cycle) Transfer of Risk flag enabled account to Merchant Risk - Funds on Hold | Post Onboarding | KB article | 18 - Dec - 2024 |
| Re-iteration - Website review | Detailed website review article published with a new updated article under the title -"Website + Billing label+ Business name review" | Makers + Checkers + SRT | KB article | 18 - Dec - 2024 |
| Change Management : 17 - Dec'24 | ||||
| Topic | Details | POD | SOP Link | Effective Date |
| Outbound calling - Maker | SOP for outbound calling to makers are now made available | Makers | KB article | 17 - Dec - 2024 |
| Fix: AAB flow | - Sale of nylon threads - Bus ticketing (Individual) - Mass passenger transport (Individual) - RWA/facility management (Individual) | Activation | AAB | 17 - Dec - 2024 |
| Change Management : 16 - Dec'24 | ||||
| Topic | Details | POD | SOP Link | Effective Date |
| Website review process | Detailed website review process is now defined and is available on solutions under Standard SOP with the article title "Website & App URL review process - Maker + Checker" | Makers + Checkers | KB article | 16 - Dec - 2024 |
| Idfy document | Mandatory: Maker: "_M" / "_m" to be added at the end of the file name Checker: "_C" or "_c" to be added at the end of the file name | Makers + Checkers | KB article | 16 - Dec - 2024 |
| Feature List by BSO | - List of Features & it's respective description has been added : > If Mx reaches out for any of the Identifed requests/issues - Add the respective Feature to the MX account > If the issue/request is not part of the list, park the case to Tech > Once Tech provides the respective Feature to add > Check if the same is part of the list available > If part of the list - Add the respective Feature from your end.|| If not part of the list, Park the same to Emerging Ops | Post Onboarding | KB article | 16 - Dec - 2024 |
| Change Management : 13 - Dec'24 | ||||
| Topic | Details | POD | SOP Link | Effective Date |
| Internal test MID activation | Changes are made on few fields; Business type: Any KYC details: Dummy details as mentioned on the SOP to be updated Website Mx: Only Razorpay website to be used | SRF + Checkers | SOP | 10 - Dec - 2024 |
| 5399 MCC | Reiteration: MCC: 5399 Business type: Individual Old Activation flow: Blacklist Current Activation flow: Greylist | All POD | FYI | 10 - Dec - 2024 |
| Change Management : 12 - Dec'24 | ||||
| Topic | Details | POD | SOP Link | Effective Date |
| Healing services | Reiteration: Healing services - Individual business type Supported: Healing, Chakra healing, Reiki healing (with proof of profession) Not supported: Crystal healing | Activations | KB article | 12 - Dec - 2024 |
| Change Management : 10- Dec'24 | ||||
| Topic | Details | POD | SOP Link | Effective Date |
| Merchants into sale of Nylon threads | Sale of Nylon threads Individual: - Raise rejection Registered: - Only Nylon threads - Raise a rejection - Nylon threads with other products/services which are supported - Ask for an undertaking stating the PG usecase - Reject if merchant does not submit the undertaking Rejection reason/category - Prohibited - Other prohibited business | Activations | To be updated in AAB | 10 - Dec - 2024 |
| NC under Contact us | Do not use contact name tab to send NC for alternate numbers | Activations | KB article | 10 - Dec - 2024 |
| Change Management : 09- Dec'24 | ||||
| Topic | Details | POD | SOP Link | Effective Date |
| Amazon_GC-validation feature | Amazon_gc_validations feature would only have to be enabled/disabled by the wallet ops team. Any requests raised via SRF for the same is to be marked as invalid and rejected | SRF | FYI only | 9 - Dec - 2024 |
| Change Management : 04 - Dec'24 | ||||
| Topic | Details | POD | SOP Link | Effective Date |
| Dashboard URL's for website request | - Merchants adding the dashboard URL under website link - Cannot be granted API keys - Merchants raising website request with dashboard URL - To be rejected and API keys cannot be granted | Pre - Post | KB article | 4 - Dec - 2024 |
| MCC allocation | - Consider the dominant line of product/service to be the subcategory or MCC | Pre - Post | MCC update article | 4 - Dec - 2024 |
| X-Current account campaign | Campaign run by the Razorpay X marketing team promoting merchants to open current accounts via Razorpay X. As a part of the campaign the merchants who sign up and complete the entire process of opening current accounts will be given fee credits of Rs.20000 However, T&C applies for the same. Handling queries raised by merchants reaching out on support channels: 1. Request for a confirmation from the merchant if they are referring to the offer of opening RazorpayX Business Banking Account & make it settlement account 2. If yes, please park the ticket to the Razorpay X team by executing the "transfer to X" scenario | Post - Omni | NA | 4 - Dec - 2024 |
| Change Management : 2 - Dec'24 | ||||
| Topic | Details | POD | SOP Link | Effective Date |
| Settlement failure deep dive on SAV | Merchants reaching out for help and updates on settlement failure. Deep-dive section with the next steps | Post onboarding / omni channel | Link | 2 - Dec - 2024 |