Change Management : 30 - Dec'24
TopicDetailsPODSOP LinkEffective Date
Website : New Website Flow for ComplianceNew Website Flow live for 15% of Merchants

> Workflow & Compliance Updates : All fetched policy pages and reasons for the workflow will be included.
> Field - “new_website_flow,”: Added to workflow comments to specify workflows triggered for new website flows.
> Admin Dashboard Updates : Approved workflows will display website policy page changes in the Activation Form Details section of the Admin Dashboard,
> Publishing Policy Pages
- Approved workflows will display all fetched policy pages on the Admin Dashboard.
- Rejected workflows will revert to the previous version, which will also be visible on the dashboard.
> New Dashboard Field : Added Website Auto Approval Status to clearly display auto-approved merchant websites.
> Policy Pages Visibility : Auto-approved websites will now store and display fetched policy pages
Checkers + Post ActivationKB article27 - Dec - 2024
SAV - Option to Copy Pricing InfoOption to COPY the pricing details in a single click enabled on SAV
Post ActivationNA30 - Dec - 2024




Change Management : 27 - Dec'24
TopicDetailsPODSOP LinkEffective Date
MCC allocation - Pre onboardingMerchant Category Code (MCC) allocation based on the merchant's business model and website during the onboarding process.SPR + ActivationsKB article27 - Dec - 2024


Change Management : 26 - Dec'24
TopicDetailsPODSOP LinkEffective Date
KTFSSAI registration certificate: Individual and any registered entity can submit
FSSAI license(Form C): Only a registered entity can submit

Note1: If an individual merchant submits Form C, inform the mx to sign up as registered entity
Note2: If a registration certificate is submitted by an individual merchant - it can carry either individual's name or the business name on the FSSAI.
ActivationsFYI26 - Dec - 2024



Change Management : 24 - Dec'24
TopicDetailsPODSOP LinkEffective Date
AAB usage - SPRUsage of AAB is not compulsion (use it in case, if any clarity is needed WRT process/docs)CS_SPRFYI24 - Dec - 2024



Change Management : 23 - Dec'24
TopicDetailsPODSOP LinkEffective Date
Outbound calling SOPCall frequency / attempts info updated for makers and checkers specificallyActivationsKB article23 - Dec - 2024
Guide to review MID : A Step-by-Step Approach [Pre Onboarding]
Billing label queries:
Business type: Individual
Without website: Billing label to be as same as business name (POA/POI)
With website: Cases where billing label is not matching the POA/POI name - the updated billing name to be available on the website
Makers+Checkers+SRT+SPRKB article23 - Dec - 2024



Change Management : 19 - Dec'24
TopicDetailsPODSOP LinkEffective Date
FreshDesk - New Way of WorkingWe have updated the SOP required for Freshdesk workingAll PODsKB Link19 - Dec - 2024



Change Management : 18 - Dec'24
TopicDetailsPODSOP LinkEffective Date
Risk Re-iterationsTransfer the below queries to : OPO_Merchanht Risk
Website whitelisting (Additional Website)
Transaction limit adjustments (Inc/Dec Transactions Limit)
Reduced settlement cycle requests (Any reduction in Settlement Cycle)

Transfer of Risk flag enabled account to Merchant Risk - Funds on Hold
Post OnboardingKB article18 - Dec - 2024
Re-iteration - Website reviewDetailed website review article published with a new updated article under the title -"Website + Billing label+ Business name review"Makers + Checkers + SRTKB article18 - Dec - 2024


Change Management : 17 - Dec'24
TopicDetailsPODSOP LinkEffective Date
Outbound calling - MakerSOP for outbound calling to makers are now made availableMakersKB article17 - Dec - 2024
Fix: AAB flow- Sale of nylon threads
- Bus ticketing (Individual)
- Mass passenger transport (Individual)
- RWA/facility management (Individual)
ActivationAAB17 - Dec - 2024



Change Management : 16 - Dec'24
TopicDetailsPODSOP LinkEffective Date
Website review processDetailed website review process is now defined and is available on solutions under Standard SOP with the article title "Website & App URL review process - Maker + Checker"
Makers + CheckersKB article16 - Dec - 2024
Idfy documentMandatory:
Maker: "_M" / "_m" to be added at the end of the file name
Checker: "_C" or "_c" to be added at the end of the file name
Makers + CheckersKB article16 - Dec - 2024
Feature List by BSO- List of Features & it's respective description has been added :

> If Mx reaches out for any of the Identifed requests/issues - Add the respective Feature to the MX account
> If the issue/request is not part of the list, park the case to Tech > Once Tech provides the respective Feature to add > Check if the same is part of the list available > If part of the list - Add the respective Feature from your end.|| If not part of the list, Park the same to Emerging Ops
Post OnboardingKB article16 - Dec - 2024



Change Management : 13 - Dec'24
TopicDetailsPODSOP LinkEffective Date
Internal test MID activationChanges are made on few fields;
Business type: Any
KYC details: Dummy details as mentioned on the SOP to be updated
Website Mx: Only Razorpay website to be used
SRF + CheckersSOP10 - Dec - 2024
5399 MCCReiteration:
MCC: 5399
Business type: Individual
Old Activation flow: Blacklist
Current Activation flow: Greylist
All PODFYI10 - Dec - 2024


Change Management : 12 - Dec'24
TopicDetailsPODSOP LinkEffective Date
Healing servicesReiteration:
Healing services - Individual business type
Supported: Healing, Chakra healing, Reiki healing (with proof of profession)
Not supported: Crystal healing
ActivationsKB article12 - Dec - 2024



Change Management : 10- Dec'24
TopicDetailsPODSOP LinkEffective Date
Merchants into sale of Nylon threadsSale of Nylon threads
Individual: - Raise rejection
Registered: - Only Nylon threads - Raise a rejection
- Nylon threads with other products/services which are supported - Ask for an undertaking stating the PG usecase - Reject if merchant does not submit the undertaking

Rejection reason/category - Prohibited - Other prohibited business
ActivationsTo be updated in AAB10 - Dec - 2024
NC under Contact usDo not use contact name tab to send NC for alternate numbersActivationsKB article10 - Dec - 2024



Change Management : 09- Dec'24
TopicDetailsPODSOP LinkEffective Date
Amazon_GC-validation featureAmazon_gc_validations feature would only have to be enabled/disabled by the wallet ops team.
Any requests raised via SRF for the same is to be marked as invalid and rejected
SRFFYI only9 - Dec - 2024



Change Management : 04 - Dec'24
TopicDetailsPODSOP LinkEffective Date
Dashboard URL's for website request- Merchants adding the dashboard URL under website link - Cannot be granted API keys
- Merchants raising website request with dashboard URL - To be rejected and API keys cannot be granted
Pre - PostKB article4 - Dec - 2024
MCC allocation- Consider the dominant line of product/service to be the subcategory or MCCPre - PostMCC update article4 - Dec - 2024
X-Current account campaignCampaign run by the Razorpay X marketing team promoting merchants to open current accounts via Razorpay X.
As a part of the campaign the merchants who sign up and complete the entire process of opening current accounts will be given fee credits of Rs.20000
However, T&C applies for the same.

Handling queries raised by merchants reaching out on support channels:
1. Request for a confirmation from the merchant if they are referring to the offer of opening RazorpayX Business Banking Account & make it settlement account
2. If yes, please park the ticket to the Razorpay X team by executing the "transfer to X" scenario
Post - OmniNA4 - Dec - 2024



Change Management : 2 - Dec'24
TopicDetailsPODSOP LinkEffective Date
Settlement failure deep dive on SAVMerchants reaching out for help and updates on settlement failure.
Deep-dive section with the next steps
Post onboarding / omni channelLink2 - Dec - 2024