Change Update/Clarification/Reiteration	Description	Applicable POD	Effective Date
Agent SOP Checklist	The new agent SOP checklist process is live for the 'Activations Ticketing' team. Process: Ticketing agents are supposed to check if there was a case created in 'Activations Makers_Test group . If there is any ticket created for the particular MID, then the ticketing agents are supposed to process the case on the 'New SOP Checklist.	Act Ticketing Team CNX	04/08/2023
Handling Activations makers_Test' group MIDs	@Vengadesh G This was discussed offline . This has to go live effective tomorrow. If the case was already created in 'Activations Makers_Test group for the respective MIDs that are being worked on by the CTC/LC agent, the following actions are to be taken based on the below scenarios: Workflow creation scenarios: KQU/Rejection/Suspension: Workflows are not supposed to raised for these cases; Agent to add the necessary details on private notes and create a ticket to the 'Acitvations_Ticketing' group on FD. - NC scenario: Agents are supposed to seek the NC over chat or call. Add the necessary details to private notes and create a ticket in the 'Acitvations_Ticketing' group on FD. There is no action to be taken on the dashboard.	CTC, Chat	05/08/2023