Support Knowledgebase

Change Update/Clarification/Reiteration Description Applicable POD Effective Date System Level Change: Freshdesk: Google solution for CNX The user ...

Change Update/Clarification/Reiteration Description Applicable POD Effective Date Scrubbing- Add funds option Add funds to live balance option is scru...

Change Update/Clarification/Reiteration Description Applicable POD Effective Date GSTIN update While working on GSTIN WFs, if the doc has a new primar...

Change Update/Clarification/Reiteration Description Applicable POD Effective Date Agent SOP Checklist The new agent SOP checklist process is live f...

Change Update/Clarification/Reiteration Description Applicable POD Effective Date Handling Grievance Cases 1) CNX_SM team will be responsible for t...

Change Update/Clarification/Reiteration Description Applicable POD Effective Date No Updates - - - AAB Feedback Reiteration Agents need to ensu...

Change Update/Clarification/Reiteration Applicable POD Effective Date Proactive BMC on Signup - Reiteration All Teams working on MX activation Alrea...

Change Update/Clarification/Reiteration Description Applicable POD Effective Date Adding Reopen_Direct Closure es Tag ES que has to add Reopen_Dir...

Change Update/Clarification/Reiteration Description Applicable POD Effective Date BMC questionnaire reflecting agent SOP checklist Details of th...

Change Update/Clarification/Reiteration Description Applicable POD Effective Date ODS enablement - Maker checker process Checkers are supposed t...