| Change Update/Clarification/Reiteration | Description | Applicable POD | Effective Date |
| No Updates | - | - | - |
| AAB Feedback Reiteration | Agents need to ensure feedback is shared only after checking the complete flow and the process using all relevant topics/scenarios | All PODs | - |
| Other Discussion Points | 1) BSO agents need to validate all sections during website review to identify if Gibberish is present | BSO | - |
8th Aug, 2024 Print
Modified on: Thu, 10 Aug, 2023 at 12:47 PM