| Change Update/Clarification/Reiteration | Applicable POD | Effective Date |
| Proactive BMC on Signup - Reiteration | All Teams working on MX activation | Already in practice |
| Update on ‘Others’ as a category or subcategory | All Teams working on MX activation | 09/08/2023 |
| Agent SOP checklist: | Makers/ Act - Ticketing | 09/08/2023 |
| Update on International for Not-for-Profit: | All PODS | 09/08/2023 |
1. Update on ‘Others’ as a category or subcategory:
Agents will not be allowed to raise activation, rejection, or suspension workflows going forward with the merchant cat or subcat as ‘Others.
Hence, the agents are mandated to follow the SOP and update relevant categories and subcategories before raising workflows.
2. Proactive BMC on Signup. Reiteration
Agents are supposed to mandatorily check the BMC questionnaire on the L2 page of the admin dashboard, wherever applicable.
This is to ensure NC0 onboarding.
3. Agent SOP Checklist: Raising NC on the Website Section (Non KLA):
Agents can now raise NCs in the website sections (Policies) without entering the website URL. Agents will continue
to mandatorily add the website links and policies where NC is not applicable.
4. Update on International for Not-for-Profit:
We will not be supporting international TXNs for merchants who fall under MCC 8398 (not for profit), i.e., merchants collecting
International donations are not allowed anymore.
KB is updated: Link
