Change Update/Clarification/Reiteration	Description	Applicable POD	Effective Date
Child ticket scenarios - Agent SOP checklist	Agents can create child tickets to the risk team on the system genereated ticket[Agent SOP checklist] wherever applicable . Status can be updated as 'Pending with Risk'	Activations_Makers Test	25 Aug 2023
Bulk enablement of 'International Payment method with 3DS'	International payment method has been activated for several merchants as part of a bulk activity. Communication has already been sent to the relevant merchant over mail regarding the same. Identifier: Intl_Bulk_Enablement If any merchant reaches out regarding this, agent to assist the merchant over call/chat on the same. Incase of any merchant would wish to disable International, agents can push such tickets to the BSO_International team.	CNX_BSO, LC, CTC	25 Aug 2023