Date	Topic	Sub Topic	POD	Effective Date
09 Oct	Child ticket for updating terminals - MCC change	Instances where the Banking Ops team [Bankingops_SRF | 2022 group] requests to Edit the terminals: - Agent to create child ticket to 'BankingOps_Terminal edit' group on freshdesk & set the status of parent tickets as 'Pending with Banking Ops' - This is in addition to the 'Terminal Enable/Disablement' steps being followed [Wherever applicable] Note: Agents can proceed with the Cat/sub-cat & Website changes, once the terminal disablement is processed from the Banking Ops team. This is only applicable for the Cases were Terminal Edit process is being followed.	BSO	09 Oct