October 2023
Change Update Description Applicable POD Effective Date Sales approval process on Salesforce The special/exception approvals from the sales head will n...
Mon, 9 Oct, 2023 at 12:07 PM
Date Change Update Description Applicable POD Effective Date 05 Oct FCRA refund process Process for handling FCRA related queries has been updated...
Tue, 10 Oct, 2023 at 2:02 PM
Date Topic Sub Topic POD Effective Date 06 Oct Child tickets for suppress-bounce - CNX- BSO team to create a child ticket to the BSO-International ...
Tue, 10 Oct, 2023 at 2:05 PM
Date Topic Sub Topic POD Effective Date 09 Oct Child ticket for updating terminals - MCC change Instances where the Banking Ops team [Bankingops_SRF...
Tue, 10 Oct, 2023 at 2:00 PM
Date Topic Sub Topic POD Effective Date 10 Oct Updation of website details Hereafter, agents to upload the pdf downloaded by Idfy and any other sc...
Tue, 10 Oct, 2023 at 7:06 PM
Date Topic Sub Topic POD Effective Date 11 Oct Process for handling MCC change/update requests The Following MCC change requests will now be route...
Fri, 13 Oct, 2023 at 12:28 PM
Date Topic Sub Topic POD Effective Date 12 Oct Enhancements on the IDfy tool - Tool will now check & report if the website is live or not - Dumm...
Fri, 13 Oct, 2023 at 12:25 PM
Date Topic Sub Topic POD 13 Oct Format for requesting Banking Ops comments All the agents requesting comments from Banking Ops team for pricing sho...
Mon, 16 Oct, 2023 at 4:41 PM
Date Topic Sub Topic POD Effective Date 16 Oct Update on single agent view Following changes are deployed for SAV dashboard [Q3S1] - The number of ...
Tue, 17 Oct, 2023 at 3:51 PM
Date Topic Subtopic POD Effective Date 17 Oct [IMP] KQU script - Scrub The KQU script will be updated on the Mx dashboard automatically by the sys...
Wed, 18 Oct, 2023 at 6:08 PM