| Date | Topic | Subtopic | POD | Effective Date |
17 Oct | [IMP] KQU script - Scrub | The KQU script will be updated on the Mx dashboard automatically by the system whenever the agents raise NC. Agents should not be sharing the KQU scripts on the NC field, once the process is live. This is expected to go live on 19th Oct 2023. | Pre onboarding - All applicable PODs | 19 Oct |
| Disablement of the banks in bulk | The agents will now have to use the bulk disablement feature, to disable the banks specified by the Banking Ops team. Bank disablement workflow for the same will not be required going forward. Screen Recording attached Please refer to the KB article: Link | Post onboarding - All applicable PODs | 17 Oct | |
| Enhancements on IDfy tool | The tool has been enhanced with the following new features: - Restricted words present on the website. - Home page details of the website that can be downloaded as a part of the report. | Pre onboarding - All applicable PODs | 17 Oct |
17 Oct 2023 Print
Modified on: Wed, 18 Oct, 2023 at 6:08 PM