| Date | Topic | Sub Topic | POD | Effective Date |
06 Oct | Child tickets for suppress-bounce | - CNX- BSO team to create a child ticket to the BSO-International team requesting them to remove suppression - Post confirmation from the BSO-International team, the parent ticket would be reopened for the CNX agent to action on the same | Post onboarding | 06 Oct |
| Change of Business type in pre onboarding | Please hold on to this update, we will get back to you with the process doc on the same | Pre onboarding | To be confirmed | |
| Movement of tickets to Sales bucket | Please follow the process mentioned in the article here | Post onboarding | 06 Oct |
06 Oct 2023 Print
Modified on: Tue, 10 Oct, 2023 at 2:05 PM