| Date | Topic | Sub Topic | POD | Effective Date |
11 Oct | Process for handling MCC change/update requests | The Following MCC change requests will now be routed to the SPR team: - Source 1: Organic requests via SRF - Source 2: Request raised by Risk team Process doc : Link | SPR Team | 11 Oct |
| G-form scrubbing for Terminal Edit & Disablement requests | The process of the G form fillling for the terminal Disablement & Terminal level MCC Edit requests are now totally scrubbed. Agents should only be creating child ticket to the Banking Ops team for such requests. Following Canned responses to be used while creating the child ticket - Terminal Disablement request: 'Terminal Enablement/Disablement' - terminal level MCC edit request: 'Terminal Edit request' | CNX_BSO | 11 Oct | |
| Clarifications: MRC/PC process | The detailed process document for the WOC calling process has been added as a part of the Knowledgebase solutions. Article: Link As discussed on call Team is supposed to follow the same & highlight concerns (if any) | All PoDs | NA |
11 Oct 2023 Print
Modified on: Fri, 13 Oct, 2023 at 12:28 PM