| Date | Change Update | Description | Applicable POD | Effective Date |
05 Oct | FCRA refund process | Process for handling FCRA related queries has been updated. Article : Link | Escalations | 05 Oct |
| Enhancements on the IDfy tool | IDfy tool will go live with the following UI enhancements: - Ability to add valid policy pages which will be visible in pdf - Removal of incorrect policy pages reported by the tool - Mandatory feedback for every case worked on - Social Media Link section : Merchant's SM links will now be shown on the tool | All agents currently using IDfy tool | 06 Oct |
05 Oct 2023 Print
Modified on: Tue, 10 Oct, 2023 at 2:02 PM