DateTopicSub TopicPODEffective Date
10 Oct
Updation of website detailsHereafter, agents to upload the pdf downloaded by Idfy and any other screenshots with regards to the website shared by the merchant under the "Website Additional Screenshot" option.
This is available both in the CMMA flow and in the L2 page		Pre onboarding10 Oct
Enhancements in the Help section- Merchant should now choose the date of transaction while raising a request for "Track status of transaction"
- If the date of transaction is lesser than 48hrs since the time of raising the request, the merchant would be notified the below message:
Please wait until 48 hours after the transaction before raising a support ticket
- Proof of payment (receipt, scan, photo, or PDF) is now mandated when the merchant is raising the ticket		Post onboarding-
Terminal edit template is now live9 . Once the merchant shares a confirmation on the disablement/edit of the terminal/method

- Raise a child ticket to the banking ops team and use the “Enable/Disable/edit terminal” template
-Fill in the details of the terminal IDs which are shared by the banking ops team in the initial comment for disablement
-For terminal disablement: Agent to create child ticket to 'Support@bankingOps' group on freshdesk.
-For Terminal level edit: Agent to create child ticket to 'BankingOps_Terminal edit' group on freshdesk.- Canned response : Terminal edit request is to be used
-Ticket status to be set as Pending with Banking Ops.

Proceed with the further course of action once you received a confirmation on the disablement/alteration of the requested terminal IDs .		All PoDs10 Oct
Updation of Workflow statues fieldCheckers to update the Workflow status field on FD basis the MCC suggested by the QC_checkers teamCheckers10 Oct
Update on optimizerRazorpay is now live with the Optimizer product offerring, you can refer to this article for more details : https://razorpay-ind.freshdesk.com/a/solutions/articles/82000905362?portalId=82000019771All PoDs10 Oct