| Date | Topic | Sub Topic | POD | Effective Date |
21 Nov | Bounce request suppression | The CNX_BSO agents continue to create child tickets however to the Ops_checkers group. The agents (makers) would have to create a child ticket with the checkers to check and remove suppression. | Post Onboarding International | 21 Nov |
| Update the International Activation flow | The CNX_BSO agents create child tickets for the Ops_checkers group. The agents (makers) would have to create a child ticket with the checkers to check and update the International activation flow.
The agent can share the Wf link along with the details to be updated on the same child ticket for the changes that have to be made on the L2 page. | Post Onboarding International | 21 Nov |
| International Bulk Enablement request | The frontline agent [OPO] agent would have to share an L1 response and move the ticket to the SRF bucket.
The SRF team will pick this up and drive it to closure. | Post Onboarding International | 21 Nov |
Enhancements on Mx dashboard [FYI only]
1. Bank statement made mandatory for tickets being raised for the queries raised via: Why my customer did not receive the refund
2. Customer to find the : Status Processed distinctively for better clarity: Date to be communicated is refund created date + 5 days
3. Merchant view on the dashboard for partial refund with the disclaimer in the footer.
