Date | Topic | Details | POD | Effective Date |
2-12-2024 | Late reassignment field on FD | Agents to select the field 'Late reassignement' for any ticket moved from one bucket to another post 3hrs since date and time of ticket creation/assignment | BSO | 2-12-2024 |
12 Feb 2024 Print
Modified on: Wed, 14 Feb, 2024 at 10:48 AM