Feb' 24
Date Topic Details POD Effective Date 2-1-2024 New category/Sub Category list o admin dashboard Agents to now use the new option 'Migrate to new...
Fri, 2 Feb, 2024 at 11:07 AM
Date Topic Details POD Effective Date 2-5-2024 Transfer to capital - Reiteration Transfer to capital has to be done by selecting the checkbox '...
Wed, 14 Feb, 2024 at 10:47 AM
Date Topic Details POD Effective Date 2-6-2024 Minimum products on website - Reiteration Note: For Merchants into ecommerce, there is no such rule...
Wed, 14 Feb, 2024 at 10:48 AM
Date Topic Details POD Effective Date 2-12-2024 Late reassignment field on FD Agents to select the field 'Late reassignement' for any ticket...
Wed, 14 Feb, 2024 at 10:48 AM
Date Topic Details POD Effective Date 2-13-2024 Disablement of UPI collect for MCCs: 6540 & 6211 UPI collect has to be disabled for the merchant...
Wed, 14 Feb, 2024 at 10:49 AM
1. Tickets to be moved to Banking ops team for enabling upi-recurring terminal a. BSO agent to check and ensure that the issue being faced by the mercha...
Thu, 22 Feb, 2024 at 10:37 AM
VCIP process for BSO : Please refer to the document for the BSO agents to handle VCIP related queries : Link
Thu, 29 Feb, 2024 at 10:18 AM
UPI in app requests are only to be raised if the merchant requests for the same. This requires pricing alteration, hence any UPI request is not be considere...
Mon, 26 Feb, 2024 at 10:51 AM
Date Topic Details POD Effective Date 2-28-2024 New QR generation - disablement if upi_icici terminal We are in the process of closing all non-trans...
Thu, 29 Feb, 2024 at 1:50 PM
Date Topic Details POD Effective Date 2-29-2024 ATS & MTS for Banking Ops Agents will no longer ask for the ATS & MTS proactively from merch...
Thu, 29 Feb, 2024 at 6:32 PM